Casual Hospitality & Restaurant Manager

Arena Racing Company; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading racing hospitality group in the UK seeks a restaurant and hospitality manager. You will oversee service delivery and team performance at various racecourses. The ideal candidate has proven management experience in fast-paced environments and excellent customer service skills. This role offers casual and flexible hours, competitive pay, and the chance to be part of exciting race-day experiences. Join a supportive team focused on creating unforgettable moments for guests.

Benefits

Flexible hours

Competitive pay

Opportunities for extra shifts

Qualifications

• Proven experience in retail or hospitality management within fast‑paced environments.
• Excellent communication and customer service standards.
• Professional, well-presented, and guest-focused at all times.

Responsibilities

• Lead and support your team to deliver high-quality service.
• Manage staffing levels and shift planning on the day.
• Drive sales and upselling opportunities.

Skills

Leadership skills

Customer service standards

Problem-solving skills

Team motivation

Communication skills

Tools

Tills and PDQ machines

Job description

About the Role

This is a casual, flexible position focused on managing restaurant and hospitality areas within ARC’s Midlands Racecourses (Uttoxeter, Worcester & Wolverhampton Racecourses). As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.

What You’ll Do

• Lead, motivate, and support your team to deliver consistent, high-quality service.
• Ensure every guest receives a warm welcome and professional, attentive experience.
• Brief, train, and develop team members so they’re confident and event-ready.
• Manage staffing levels, break schedules, and shift planning on the day.
• Maintain stock levels, assist with rotation, and minimise wastage.
• Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
• Resolve customer queries or complaints promptly and professionally.
• Create a positive, energetic atmosphere for both guests and staff.
• Drive sales, upselling opportunities, and overall business performance.
• Delegate tasks clearly to ensure smooth, efficient service delivery.

What We’re Looking For

• Proven experience in retail or hospitality management within fast‑paced environments.
• Confident leadership skills with the ability to inspire and support diverse teams.
• Excellent communication and customer service standards.
• Flexible, adaptable, and committed to delivering first‑class experiences.
• Strong problem‑solving skills and the ability to handle challenges calmly.
• Professional, well‑presented, and guest‑focused at all times.
• Experience using tills and PDQ machines.
• Comfortable working outdoors in all weather conditions.

Desirable Experience

• Background in premium F&B, events, or restaurant management.
• Knowledge of licensing, food hygiene, and health & safety regulations.
• Personal Licence Holder (advantageous).
• Strong organisation, planning, and systems skills.
• Track record of increasing sales and improving operational standards.
• Natural ability to motivate teams and encourage positive working culture.

Why Work With Us?

• Be part of the excitement at many of our Midlands vibrant racecourses.
• Casual, flexible hours—perfect for fitting around other commitments.
• Competitive pay with opportunities for extra shifts and development.
• Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.

How to Apply

Apply now and help us deliver unforgettable race‑day moments.