Casual Funeral Service Arranger

Dignity Plc; Abingdon; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A respected funeral service provider in the UK is seeking a compassionate and adaptable Funeral Service Arranger for a flexible role across multiple funeral homes. The successful candidate will support families with empathy and professionalism, handle funeral arrangements with attention to detail, and manage multiple tasks simultaneously. Full training will be provided for those who may not have previous experience. This role is ideal for individuals looking to contribute meaningfully during one of life's most emotional moments.

Benefits

28 days annual leave

Company pension

Employee assistance programme

Life assurance

Qualifications

• Must have a Full UK Driving Licence and comfortable with regular travel.
• Experience in funeral care, administration, or customer-facing roles is beneficial.
• Willingness to work occasionally on weekends.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals respecting individual wishes and legal requirements.
• Manage multiple funeral arrangements simultaneously.

Skills

Compassion

Professionalism

Communication skills

Organisational skills

Calm under pressure

Adaptability

Job description

This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.,

Responsibilities

• Support families with empathy, professionalism, and attention to detail
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements
• Travel between funeral homes to provide cover as needed - supporting with arrangements, branch duties, and ceremonial activities
• Manage multiple funeral arrangements simultaneously at different stages of progress
• Liaise with ministers, celebrants, florists, and other suppliers
• Guide families through Funeral Plan options as trained
• Represent the brand and Dignity in each community with consistency and compassion
• Train in Funeral Conducting to assist with ceremonial duties during busy periods
• Maintain branch presentation, administration, and customer care standards across all locations, A meaningful role supporting families when they need it most
• Full training and development, including Funeral Plan Consultancy and Funeral Conducting
• The opportunity to work flexibly across a network of funeral homes
• Uniform and all necessary equipment provided
• 28 days annual leave (accrued)
• Company pension, employee assistance programme, and life assurance

We're looking for a compassionate and adaptable individual to join us as a casual Funeral Service Arranger, providing vital support across a network of funeral homes within our Oliver and James group. This role is offered on a casual basis - ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences. If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you. Why This Role Matters At Dignity, every farewell matters. As a Funeral Service Arranger, you'll ensure that families always receive the same warmth, professionalism, and attention to detail - no matter which location they walk into.,

Qualifications

• Brings compassion, professionalism, and calm under pressure
• Thrives in changing environments and enjoys supporting different teams
• Has excellent communication, administration, and organisational skills
• Is confident managing multiple tasks and arrangements at varying stages
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
• Has flexibility to work occasional weekends
• Previous experience in funeral care, administration, or a customer-facing role is beneficial - but full training will be provided

About Dignity Funerals

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support. We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end‑of‑life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.