Casual Cloakroom Attendant - Events Operations (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned hotel in London is seeking a Casual Cloakroom Attendant to join their Events Department. You will play a key role in delivering five-star service during various events. The ideal candidate has a positive attitude and enjoys working as part of a team. This position offers competitive pay at £12.21 per hour plus benefits including a pension scheme and employee discounts.

Benefits

Pension scheme with company contributions

50% discount in restaurants and spas

Employee Assistance Programme

Free meals on duty

Employee recognition schemes

Qualifications

• Passion for hospitality and customer service.
• Ability to work in a fast-paced, team-oriented environment.
• Legally eligible to work in the UK.

Responsibilities

• Assist during set-up of events, lunches, and bars.
• Greet and serve guests during receptions.
• Ensure quality of food and beverage service.

Skills

Positive attitude

Team player

Customer service skills

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Cloakroom Attendant at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Casual Cloakroom Attendant are:

• Salary: £12.21 per hour + service charge
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Complimentary laundry
• Free meals on duty
• Recommend a Friend incentive
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Cloakroom Attendant, to join our Events Department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

Responsibilities

• To be in correct uniform and ready to work at least 15 minutes before the shift begins.
• To assist during set-up of rooms, lunches, dinners and bars.
• Greets, receives guests during drinks receptions, bar service and table service.
• Serve Food & Beverage to guests.
• Closely monitors the quality of food and beverage service to ensure a consistently high standard.
• Ensure ‘We Always Care’ values’ are demonstrated at every service point.

You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Casual Cloakroom Attendant role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK