Casual Box Office Assistant

Wiltshire Creative; Salisbury; On-site; GBP 18,000 - 24,000; Part time

Job summary

A local arts organization in Salisbury seeks a Box Office Assistant to deliver excellent customer service, manage ticket sales, and support marketing initiatives. The ideal candidate has experience in customer service, strong communication skills, and a passion for the arts. This role requires flexibility to work evenings and weekends, along with basic computer proficiency.

Qualifications

• Previous customer service experience required.
• Motivated to provide outstanding customer care.
• Ability to manage workloads calmly during busy periods.

Responsibilities

• Sell tickets for productions and events via various channels.
• Provide enthusiastic and efficient customer service.
• Create simple marketing materials using Canva.

Skills

Customer service experience

Strong written and verbal communication

Organizational skills

Computer literacy

Ability to work flexible hours

Team player

Interest in theatre

Tools

Microsoft Word

Microsoft Excel

Ticketing software

Job description

About the Role

Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events. They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.

Key Responsibilities

Box Office Operations and Administration

• To sell tickets for productions and other events taking place across Wiltshire Creative’s sites, either face to face, by telephone or by email
• To sell tickets for external events where Wiltshire Creative is engaged as a sales agent
• To sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks
• To follow correct cashing up procedures and reconciling takings
• To undertake school, corporate and group bookings and complete any follow up work
• To support the Development team with supporter enquiries
• To encourage small scale donations from audiences at the time of booking
• To maintain an organised and efficient Box Office environment
• To ensure the accurate and timely distribution of tickets including e-tickets, collection and posting
• To maintain accurate customer records in line with Wiltshire Creative’s Privacy Policy
• To support the Box Office Manager with administrative tasks as required
• To participate in training sessions and team meetings

Customer Service

• To provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative
• To treat all visitors with dignity and respect, abiding by safeguarding procedures at all times
• To collect and record customer feedback as required to help improve service and operations
• To address customer complaints or issues promptly and escalate to the Box Office Manager when necessary
• To understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome
• To develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences
• To ensure excellent stewardship of donors in all interactions with the organisation
• To ensure front of house spaces are functional, tidy and welcoming for all
• To clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required

Marketing

• To create simple communications collateral using Canva
• To ensure marketing materials are kept up to date and tidy in the foyer and front of house areas
• To assist with marketing initiatives as requested from time to time
• To support marketing team with keeping local listings pages updated

General

• To always act in the best interests of Wiltshire Creative
• To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
• To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
• To maintain confidentiality in all areas relating to Wiltshire Creative
• To maximise income and minimise expenditure wherever possible
• To be flexible and to undertake any other reasonable duties as requested by Management

About You

You will have previous customer service experience and be motivated by providing outstanding customer care

You will possess strong written and verbal communication skills

You will be organised and with an ability to calmly manage workloads during busy periods

You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software

You will be a team-player but able to work proactively and with initiative individually

You must have the ability and willingness to work flexible hours, including evenings and weekends

You will have a passion for the arts and an interest in theatre