Castleford Active - Supervisor (Part time)

Gravity Active Entertainments; Castleford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading active entertainment company based in Castleford is seeking a Supervisor to ensure operational excellence and enhance customer experience. The ideal candidate will have prior supervisory experience, exceptional leadership skills, and a dedication to quality service. This role offers career development opportunities and a supportive team atmosphere.

Benefits

Career development

Discounted rates for products

Employee Assistance Program

Contributory health insurance

Subsidised food and drink

Qualifications

• Previous supervisory or team leader experience in a customer-facing role.
• Experience in hospitality, retail, leisure centres or health clubs.
• Dedicated team player with a focus on customer service.

Responsibilities

• Oversee operations with a focus on customer experience.
• Manage the performance of team members.
• Resolve customer queries and complaints effectively.
• Model business values and leadership behaviors.
• Assist in budget management and cost control.
• Ensure compliance with business standards.

Skills

Customer service

Team leadership

Communication

Job description

Overview

Gravity is all about feeling the power of fun!

Situated in the heart of Xscape Castleford, Gravity is the UK’s biggest name in active entertainment. As well as the trampoline parks we’re famous for, you’ll also find activities such as Gravity Rocks and our Gravity Aerial Adventures. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy. We're excited to be recruiting for a Supervisor to join our team!

More about you

Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we're looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We're looking for a dedicated team player, who excels at delivering exceptional customer service.

What you’ll be doing

• Responsible for the operational running of the site, ensuring a team focus on customer experience.
• Responsible for the line management and performance of our Champions.
• Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
• Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
• Understanding site budgets. Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
• Uphold business standards relating to service, health and safety, brand and training.

What’s in it for you?

• Great location with good access links
• Career development
• Discounted rates for Gravity sites and products
• Employee Assistance Program
• Contributary health insurance
• Subsidised food and drink on sites

And best of all you will be joining a fun team, with a great company culture #wearegravity