Casino Operations Leader — Elevate Guest Experience (24/7)

Grosvenor Casinos Limited; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming company in Coventry is seeking a Gaming Operations Manager to oversee all gaming activities. You will work closely with the General Manager to enhance customer experiences focused on driving business growth. The ideal candidate will have previous casino management experience, a valid PML license, and a passion for customer service. This role requires effective team leadership and compliance with regulatory requirements, operating in a dynamic 24/7 environment.

Benefits

Competitive salary

Rewards package including bonuses

Supportive induction

Opportunities for growth

Qualifications

• Have previous casino management experience and proven success in achieving sales and yield targets.
• Hold a current PML License.
• Demonstrate the ability to lead a team effectively and communicate standards.

Responsibilities

• Oversee all gaming activities ensuring they operate effectively and in compliance.
• Collaborate with the General Manager to enhance customer excitement and drive business growth.
• Foster a culture of excellence among the team and innovate gaming operations.

Skills

Casino management experience

Knowledge of UK gaming activities

First class customer experience

Inclusive leadership style

Proven leadership abilities

Education

PML License

Job description

A leading gaming company in Coventry is seeking a Gaming Operations Manager to oversee all gaming activities. You will work closely with the General Manager to enhance customer experiences focused on driving business growth. The ideal candidate will have previous casino management experience, a valid PML license, and a passion for customer service. This role requires effective team leadership and compliance with regulatory requirements, operating in a dynamic 24/7 environment.