Case Processing Analyst

European Bank for Reconstruction and Development; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international financial institution is seeking a Case Processing Analyst to support its Outreach function. The role involves managing outreach programs, engaging with civil society organizations, and producing effective content for communication. The ideal candidate will have a bachelor's degree in a related field and strong event management and writing skills. Passion for independent accountability is essential. This position is based in Camden Town, England.

Qualifications

• Bachelor's degree or equivalent communications experience.
• Knowledge of event management and producing multimedia content.
• Fluency in English and possibly other languages relevant to operations.

Responsibilities

• Propose and implement outreach programs including events.
• Map and cultivate relationships with civil society organizations.
• Monitor social media for trends and report to the CAO.

Skills

Event management

High-end editorial content production

Strong writing skills

Effective communication

Microsoft Office proficiency

Knowledge of civil society organizations

Education

Bachelor's degree in Marketing, Communications, Journalism, or related field

Tools

Adobe Creative Cloud

Job description

Overview

The Case Processing Analyst will be responsible for supporting the Outreach function of the Independent Project Accountability Mechanism (IPAM) and ensuring a robust and permanent engagement with relevant civil society organizations and communities through the implementation of the IPAM Outreach strategy to promote awareness of the grievance mechanism and its work.

Responsibilities

• Proposing and implementing an annual outreach programme, which will include, but not be limited to, organising outreach events (virtual and in-person), developing relevant outreach materials, providing content for IPAM's website, intranet and social media outlets.
• Mapping and cultivating a varied group of civil society organisations that can assist IPAM in its outreach to potentially affected communities in each of the EBRD countries of operation.
• Monitoring of relevant social media outlets and reporting to the CAO on trends, relevant news and key issues.
• Proof reading and editing case reports as needed.
• Contributing to effective internal communications efforts and continuously engaging with the EBRD Civil Society and Communications Department of the Bank, other IPAM team members and EBRD resident offices, so as to provide useful guidance to the CAO on content and activity needs to fulfil outreach goals.
• Act as contact point to the Outreach Working Group of the IAMNet.
• Assist in the production of the annual report, the development of IPAM guides, booklets and brochures, as well as other outreach materials including PowerPoint presentations aimed at explaining IPAM's purpose and function and ongoing activities to its key stakeholders.
• Ensure up to date information on the IPAM website/intranet pages and social media platforms and regularly supply content for outreach activities.
• Other relevant activities and tasks required by the CAO.

Qualifications

• Bachelor's degree (Marketing, Communications, Journalism, other related field) and/or equivalent communications/digital marketing experience, relevant academic and professional experience, preferably from a professional news, digital communications, graphic design, public relations or marketing field.
• Knowledge of event management.
• Knowledge of producing high-end editorial and multimedia content (including photography and videos) and online marketing campaigns.
• Knowledge of civil society organisations in the fields of environmental justice and human rights and the work of independent accountability mechanisms within international financial institutions.
• Experience in reporting on communications outreach.
• Strong writing skills; experience in writing impactful content and storytelling, and of altering tone for audience and platform (web, social media, publications).
• Effective communication, presentation and collaboration skills and ability to manage relations with diverse stakeholders, with the ability to communicate appropriate, concise and accurate information in written and verbal formats, to the right audience at the right time.
• Strong event management and organisational skills.
• Fluency in English, both written and verbal. Fluency in language of country of operations (e.g. Russian, Arabic).
• Computer literate: excellent knowledge of Microsoft Office including Excel and PowerPoint; knowledge of design programmes such as Adobe Creative Cloud (InDesign, Photoshop, Premier Pro) is an advantage.
• Demonstrated knowledge and understanding of the EBRD mandate, passion for independent accountability.
• Understanding and knowledge of corporate communications and graphic design.
• Effective, persuasive and diplomatic communication skills; ability to work in a multi-cultural environment.
• Ability and flexibility to maximise the use of various communications approaches, tools and platforms (e.g. the web, social media, digital and print publications, presentations) and work with limited resources.
• Multi-tasking, self-initiative, creativity; ability to meet deadlines; willingness to travel.

IPAM's guiding principles are independence, impartiality, transparency, predictability, equitability and accessibility. IPAM engages with internal and external stakeholders to promote knowledge of its policies and activities. The Bank seeks to sustain a diverse and inclusive workplace and encourages applications from all qualified candidates.