Case Manager, Researcher, Geneology, London

Carrington Recruitment Solutions; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading genealogy firm in London is seeking a Researcher or Case Manager to join their team. The role involves researching family trees, liaising with family members, and performing administrative tasks. Ideal candidates are degree educated and possess strong communication skills. This is an office-based position with salary dependent on experience.

Qualifications

• Recent graduates can apply for a Researcher role or those with a minimum of 2-3 years post graduate work experience may be considered for the Case Manager role.
• A good telephone manner and excellent communication skills are essential.
• Candidates should have an exemplary sickness & punctuality record.

Responsibilities

• Research family trees and locate next of kin using databases.
• Liaise with family members via telephone.
• Update solicitors and public sector contacts.
• General admin tasks including ordering certificates and preparing reports.
• Computerise family trees and manage case updates.

Skills

Ultra-organised

Strong communication skills

Excellent grasp of English

Experience on the phone

Geographical knowledge of UK

Basic knowledge of Microsoft systems

Proactive problem solving

Team player

Education

Degree educated

Job description

Role: Researcher / Case Manager Genealogy Company

Location: London (Office Based)

Salary: DOE Plus Annual Bonus

About Us: Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country s largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit a Researcher or Case Manager for their London office.

Day to day tasks:

• Using various databases available to research family trees and locate next of kin
• Liaising with family members via telephone for the most part

• Updating solicitors and public sector contacts

• General admin tasks such as requesting updates on cases and adding notes to systems.

• Computerising family trees

• Ordering certificates from GRO or local registrar

• Preparing reports for both internal and external parties.

• Researcher applicants will cover all the above tasks, but an emphasis will be on the Research element of the role assisting the Case Manager.

The ideal candidate will have/be:

• Degree educated. Recent graduates can apply for a Researcher role or those with a minimum of 2-3 years post graduate work experience within a professional office environment may be considered for the Case Manager role.
• Ultra-organised and possess strong communication skills including a good telephone manner.
• An excellent grasp of English language and neat, clear handwriting.
• Experience on the phone
• Geographical knowledge of towns, cities and counties in the UK.
• Basic knowledge of Microsoft systems
• Able to manage workloads working to tight deadlines.
• Able to prioritise
• An exemplary sickness & punctuality record
• A proven team player.
• Able to work as part of a team and also independently.
• Proactive in problem solving but know when to ask for help, not being afraid to ask for advice in a busy office environment.

This is a great opportunity and salary is dependent upon experience. Apply now for more details.