Care Scheduler / Coordinator

First City Recruitment Solutions; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading care organization in Swindon is seeking a motivated Care Scheduler / Coordinator. This role requires effective management of care rotas, confidence in liaising with clients and healthcare professionals, and strong organizational skills. Ideal candidates will have community-based experience in health and social care. The position offers excellent training, career progression opportunities, and a supportive workplace culture.

Benefits

28 days annual leave including public holidays

Workplace pension with Nest

Employee Assistance Programme

Blue Light Card discount scheme

Qualifications

• At least 1 year of experience in health and social care (community-based experience preferred).
• Health and Social Care qualifications (NVQ Level 2 or above).
• Strong organisational skills and ability to stay calm under pressure.
• Confidence in liaising with healthcare professionals, including advising on equipment and medication needs.

Responsibilities

• Coordinate and manage effective care rotas to ensure seamless service delivery.
• Liaise confidently with clients, their families, and healthcare professionals.
• Monitor delivery to ensure high-quality, person-centred care.
• Respond to changing care needs with flexibility and professionalism.
• Provide day-to-day operational support to the Senior operation leads and wider care team.
• Maintain accurate staff and client records.
• Ensure rotas are fully staffed and compliant with care plans and contracts.
• Communicate effectively with care workers and resolve scheduling conflicts.
• Participate in the on-call rota and respond appropriately to emergencies.
• Support staff with regular communication, feedback, and problem-solving.
• Promote a positive working culture and a commitment to service excellence.

Job description

Overview

Are you an experienced care worker looking for the next step in your career? This is an exciting opportunity to join First City Group as a Care Scheduler / Coordinator. First City Group is proud to present an exciting opportunity for a Care Scheduler / Coordinator to join our care service based in Swindon. This role is ideal for an organised and motivated individual with experience in care coordination or team leadership in a community care setting.

Location: Swindon

Salary: £26,000 per year, plus additional earning for shared on-call duties

Hours: 40 hours per week + shared on-call rota

Responsibilities

• Coordinate and manage effective care rotas to ensure seamless service delivery
• Liaise confidently with clients, their families, and healthcare professionals
• Monitor delivery to ensure high-quality, person-centred care
• Respond to changing care needs with flexibility and professionalism
• Provide day-to-day operational support to the Senior operation leads and wider care team
• Maintain accurate staff and client records
• Ensure rotas are fully staffed and compliant with care plans and contracts
• Communicate effectively with care workers and resolve scheduling conflicts
• Participate in the on-call rota and respond appropriately to emergencies
• Support staff with regular communication, feedback, and problem-solving
• Promote a positive working culture and a commitment to service excellence

Essential Requirements

• At least 1 year of experience in health and social care (community-based experience preferred).
• Health and Social Care qualifications (NVQ Level 2 or above).
• Strong organisational skills and ability to stay calm under pressure.
• Confidence in liaising with healthcare professionals, including advising on equipment and medication needs.

Desirable

• Full UK driving licence and access to a vehicle.

What we offer in return

We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications. You\'ll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer-a-friend scheme to reward you for introducing new team members.

Please note: All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn\'t the right fit, we may suggest other suitable opportunities within our organisation.