Care Navigator/Receptionist - AM

NHS; Chorley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice in Chorley is seeking a Receptionist to provide high-quality service to patients and clinicians. You will manage appointments, handle requests, and communicate effectively with visitors. The ideal candidate has solid communication skills, computer proficiency, and previous experience in a customer-focused role. Offering £12.40 to £12.50 per hour after the probationary period, this role is on-site with specific working hours.

Qualifications

• Previous experience in a reception/customer service role is essential.
• Educated to GSCE level or Equivalent English & Maths.
• Excellent computer skills including Microsoft Office.

Responsibilities

• Provide high-level care navigation and reception service to patients.
• Conduct telephone and face-to-face contact with patients.

Skills

Sound written and verbal communication skills

Excellent computer skills

Proven ability to work effectively in a team environment

Previous experience in a reception/customer service role

Knowledge of Microsoft Office Package

Education

Educated to GSCE level or Equivalent English & Maths

Job description

Overview

To ensure that the reception area and communication of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Interview date: 09/10/2025 - AM Please only apply if you are able to attend interview on the morning of 9th October 2025.

Main duties of the job

Hours: 26.25 per week, 8.00am - 1.15pm, with possibility of 1 in 4 Saturdays.

• Provide a high level of care navigation and reception service to Patients, Clinicians and other members of the Practice Team.
• Conduct telephone and face-to-face contact with patients in a professional, friendly and helpful manner.
• Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.
• Greet and direct patients and visitors.
• Respond to general enquiries.
• Take requests for prescriptions and hand out prescriptions.
• Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements.
• Respond to requests for test results in line with practice protocol.
• Take requests for home visits in line with practice protocol.
• Liaise with associated Health Care Professionals.
• Register new patients and temporary residents.
• Respond to needs of the clinical team during surgery.
• Collect payments from patients for non-NHS services.
• Communicate with patients by letter using Microsoft Word.
• Input and extract information from Practice computer system.
• Ensure outstanding queries are explained and handed over to next shift, as necessary.

About us

We are a large forward-thinking practice with more than 17,200 patients, based in purpose-built premises, in the centre of Chorley. We have a multidisciplinary, clinical team made up of Doctors, Advanced Nurse Practitioners, Paramedics, Pharmacists, First Contact Physios, a range of specialised Nurses and Health Care Assistants. The practice benefits from a new management team which you would be joining which is led by the Practice Business Manager who is supported by an Assistant Manager, a Finance Manager, a IT and Operations Manager, an Appointment Book Manager and an ANP and Nurse Manager.

Job responsibilities

Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.

Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.

Greet and direct patients and visitors.

Respond to general enquiries

Taking requests for prescriptions

Handing out prescriptions

Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements

Respond to requests for test results, in line with practice protocol

Take requests for home visits in line with practice protocol

Liaise with associated Health Care Professionals

Register new patients and temporary residents

Respond to needs of the clinical team during surgery

Collect payments from patients for non-NHS services

Communicating with patients by letter using Microsoft Word

Input and extract information from Practice computer system

Ensure outstanding queries are explained and handed over to next shift, as necessary

Person Specification

Experience

• Educated to GSCE level or Equivalent English & Maths
• Sound written and verbal communication skills
• Excellent computer skills Microsoft Office Package plus any bespoke system
• Proven ability to work effectively in a team environment
• Previous experience in a reception/customer service role
• Experience of working in GP surgery or NHS role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.40 to £12.50 an hour£12.40 rising to £12.50 per hour after probationary period