Care Navigator / Receptionist

NHS; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare facility in Gloucester seeks a Receptionist / Care Navigator to provide exceptional customer service and administration support. This full-time role involves managing the appointment system, assisting patients, and ensuring smooth reception operations. The ideal candidate will have a good education background, strong communication skills, and the ability to handle multiple tasks under pressure. This is a permanent position offering a pay rate of £12.71 an hour, with opportunities for job sharing.

Qualifications

• Experience of using own initiative.
• Good understanding and empathy towards patients.
• Planning and organisation skills.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Processing triage forms and booking appointments.
• Assisting in keeping the reception area organized.

Skills

Good standard of general education

Excellent communication skills

Friendly and approachable

IT and keyboard skills

Ability to perform under pressure

Attention to detail

Education

GCSE English or equivalent

GCSE Mathematics or equivalent

Tools

Systm1 clinical computer system

Job description

Job Summary

To provide front of house customer service to all stakeholders with a positive and professional image at all times. This will include directing patients to the appropriate healthcare professional, booking of appointments where appropriate and answering queries. Day to day administration duties will be dealt with effectively and efficiently in line with the practice policies and protocols.

This role will cover all aspects of reception.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Processing triage forms to the triage team, booking appointments where appropriate.
• Navigation of patients to the correct healthcare professional.
• Distributing incoming mail, email and footfall enquiries.
• Taking messages and passing on information.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures.
• Actioning administration tasks ensuring tasks are dealt with professionally and in a timely manner.
• Registering new patients ensuring accurate data entry.
• Processing deductions for patients leaving the practice.
• Forwarding clinical correspondence to the correct staff member.
• Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and up to date and free from obstructions and clutter.
• Undertake mandatory and necessary training formally and/or informally as the business dictates.
• Any other tasks that are required from time to time as directed by the management team.

About Us

We are seeking a Receptionist / Care Navigator who shares our ethos of respect, quality, community & teamwork.

You will be welcomed into a loyal team working with dedicated, supportive and friendly staff.

We are looking for a candidate(s) to fill a full time role of 37.5 hours. We will need to cover Monday, Wednesday and Friday all day and Tuesday and Thursday afternoons only. A job share would be considered for the right applicants.

Job Details

• Date posted: 15 December 2025
• Pay scheme: Other
• Salary: £12.71 an hour
• Contract: Permanent
• Working pattern: Full-time, Job share
• Reference number: A1764-25-1010
• Job location: Parton Road, Churchdown, Gloucester, GL3 2JH

Person Specification

Essential Criteria

• Good standard of general education
• GCSE English or equivalent
• GCSE Mathematics or equivalent.
• Experience of using own initiative.
• Good understanding and empathy towards patients.
• Practical experience of using computers.
• Successful practical experience of working in a team.
• Planning and organisation.
• Ability to perform under pressure.
• Adaptable and flexible to change.
• A team worker.
• Friendly and approachable.
• Ability to act with the utmost confidentiality and sensitivity.
• Self‑motivated.
• Able and willing to provide cover for sickness and holidays with the team.
• Well presented.
• Excellent communication skills, both face to face and on the phone.
• I.T and keyboard skills.
• Ability to handle situations of potential conflict.
• Problems solving.
• Interpersonal skills.
• Willingness to develop and learn new skills.
• Ability to prioritise tasks and work on initiative.
• Excellent organisational and time management skills.
• Attention to detail and accuracy in work with good literacy skills.

Desirable

• Practical experience of working in a medical reception environment.
• Knowledge of Systm1 clinical computer systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Churchdown Surgery

Parton Road

Churchdown

Gloucester

GL3 2JH

Employer's website: https://www.churchdownsurgery.co.uk/