Care Navigator & Patient Experience Specialist

Career Choices Dewis Gyrfa Ltd; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Liverpool is seeking a candidate to manage patient calls effectively and provide essential information. The role involves accurately documenting patient interactions, triaging calls, and ensuring strong relationships with healthcare professionals. Candidates should have experience in a similar environment, understand data protection principles, and maintain confidentiality. This position is vital for delivering quality patient care and guiding them to the appropriate services.

Qualifications

• Experience in handling high volume calls and patient interactions.
• Skill in triaging patient calls effectively.
• Knowledge of maintaining confidentiality in healthcare.

Responsibilities

• Answer high volume calls efficiently and courteously.
• Triage patient calls to identify problems.
• Maintain patient records accurately in EMIS.

Job description

A healthcare service provider in Liverpool is seeking a candidate to manage patient calls effectively and provide essential information. The role involves accurately documenting patient interactions, triaging calls, and ensuring strong relationships with healthcare professionals. Candidates should have experience in a similar environment, understand data protection principles, and maintain confidentiality. This position is vital for delivering quality patient care and guiding them to the appropriate services.