Care Home Administrator

Barchester Healthcare; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Barchester Healthcare recherche un Administrateur expérimenté pour soutenir l'équipe de gestion de la maison. Ce poste polyvalent comprend la gestion de l'expérience client, le support RH et la supervision de l'équipe administrative. Vous développerez votre carrière administrative dans un environnement positif et soutenant, impliquant des tâches diversifiées et des opportunités de progression.

Benefits

Rewarding Excellence bonus

Referral scheme with financial rewards

Access to retail and leisure discounts

Free access to medical specialists

Confidential counselling services

Tax code review service

Monthly staff lottery option

Qualifications

• Expérience en gestion de l'expérience client.
• Précédente expérience en administration RH et recrutement.
• Capacité à prioriser les tâches.

Responsibilities

• Promouvoir un environnement accueillant pour les résidents et le personnel.
• Gérer les demandes et les visites des familles potentielles.
• Préparer la paie pour le personnel de la maison.

Skills

Attention to detail

Strong IT skills

Customer service

Education

CIPD qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self–sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES
Promote a warm and welcoming environment for residents, staff and visitors
Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
Drive the occupancy and reputation of the Care Home as part of a community engagement team
Support resident and family feedback with a focus on customer care
Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
Payroll preparation for home based staff
Provide advice and guidance to employees on queries using the HR tools and resources available
Ensure that all personal files are stored securely
Attend meetings and produce accurate notes and minutes where required
Ensure all rotas are complete
Manage safe contents, petty cash, and resident fund accounts
Update ad–hoc training, supervisions, and appraisals on staff records
Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE
Experience in a customer facing role
Previous involvement in HR administration and recruitment
High level of attention to detail and the ability to prioritise
Proficient user of Microsoft– specifically Word, Excel and Outlook
CIPD qualification would be beneficial

REWARDS AND BENEFITS
Rewarding Excellence bonus, meaning you will be financially rewarded by up to 500 for a Good or Outstanding CQC inspection
Unlimited access to our generous refer a friend scheme, earning up to 500 per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Tax code review service, where we will check that you are on the right code and paying the right level of tax
Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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