Care Coordinator

Aperta Care Ltd; Rotherham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community care service provider in Rotherham is seeking a dedicated Care Coordinator to ensure clients receive high-quality care. You will coordinate Support Workers' schedules, respond to client inquiries, and maintain accurate records. Ideal candidates will have experience in care coordination and excellent organisational skills. The role requires a Level 3 NVQ in Health & Social Care and strong IT proficiency.

Qualifications

• Previous experience in care coordination or similar administrative role.
• Strong commitment to person-centred care and high service standards.
• Ability to prioritise tasks and manage competing demands under pressure.

Responsibilities

• Coordinate and maintain Support Workers' rotas.
• Respond to telephone and email enquiries efficiently.
• Liaise with clients, families, and healthcare professionals.

Skills

Organisation

Problem-solving

Communication

Interpersonal skills

IT skills (Outlook, Word, Excel)

Education

Level 3 NVQ Health & Social Care

Tools

People Planner

Access Care Planning (ACP)

Job description

As a Care Coordinator, youll play a key role in ensuring that our clients receive consistent, personalised high-quality care. This is a dynamic position requiring excellent organisation, problem-solving, and communication skills within a fast-paced environment.

Key Requirements:

• Previous experience in a domiciliary/community care coordination or similar administrative role within health or social care.
• Strong IT skills and proficiency in Outlook, Word, and Excel.
• Ability to prioritise tasks and manage competing demands under pressure.
• Excellent communication and interpersonal skills.
• A strong commitment to person‑centred care and high standards of service.

Main duties of the job

• Effectively coordinate and maintain Support Workers' rotas, ensuring continuity of care and appropriate client‑staff matching.
• Allocate fully trained staff in line with client‑specific care requirements.
• Respond efficiently to telephone and email enquiries.
• Use care planning and rostering systems such as People Planner and Access Care Planning (ACP).
• Liaise with clients, families, healthcare professionals, and colleagues to ensure seamless service delivery.
• Respond to changes in care requirements or scheduling swiftly and professionally.
• Provide regular support and supervision to the care team.
• Participate in the on‑call rota as part of a shared team responsibility.
• Hold a valid UK driving license, access to a vehicle, and the ability to obtain business insurance.

About us

Caremark Rotherham & Sheffield are seeking a dedicated andcompassionate Care Coordinator to join our experienced management team.

Weproudly deliver high-quality support to children and adults living with complexneeds in the community and are rated Good by the CQC.

Job responsibilities

Reports to

Care Manager

Summary of role

To ensure all client visits are allocated, to recruitsuitable Care and Support Workers and to maintain appropriate officeprocedures.

Answering allincoming telephone enquiries.

Implementationof thorough recruitment and vetting procedures of all Care & SupportWorkers.

Processing newclient referrals.

Permanent allocationof Care & Support Workers to all client visits and ensuring all visitsalways covered.

Administrationof all Individual Care & Support Agreements.

Maintaining clientand Care & Support Worker office files and ensuring that they are always upto date.

Maintainingcomputer system up to date at all times.

Ensuring all clientsand Care & Support Worker documentation and electronic records are kept upto date at all times.

Ensuring all otherrecords are kept up to date.

To work closelywith the Case Leaders.

To ensurecompliance with all office systems and procedures.

Assistance withwages and invoice processing.

Production ofreports and management information as required.

Person Specification

Qualifications

• Computer literate and able to use Outlook, Word Excel and other computer systems.
• Background in the care sector coordinating rotas
• An excellent professional communicator
• Level 3 NVQ Health & Social Care Qualification or any other related subject.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.