Care Coordinator

HCRG Care Group; Gravesend; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider in Gravesend is seeking a Care Coordinator to join their team. This full-time role involves being the first point of contact for service users and health teams, ensuring exceptional customer service and managing referrals. Candidates should demonstrate excellent communication skills and administrative experience, with a flexible approach to varied working hours, including weekends and holidays.

Benefits

£23,875 per annum with group pension

Free on site parking

Free tea, coffee, and milk

Membership of My Reward Hub for discounts

Access to wages as you earn them

Online and face-to-face wellbeing support

Access to eLearning and professional development

Supportive work culture for ideas and improvements

Qualifications

• Ability to communicate with a range of people daily.
• Experience in a busy, customer-facing environment.
• Work varied hours including weekends and holidays.

Responsibilities

• First point of contact for referrals from service users and health teams.
• Provide excellent customer service.
• Work 7 days a week during operational hours.

Skills

Excellent interpersonal and communication skills

Administrative experience

Flexible approach to work

Excellent customer service skills

Excellent telephone manner

Ability to work as part of a team

Good organisational skills

Confident with IT systems

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

As a Care Coordinator you'll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference. The Care Co-Ordination Centre operates 7 days a week 8am-8pm and the role will require the post holder to work a variety of sessions during these hours, inclusive of weekends, Bank Holidays, Christmas, New Year and Easter Holidays. We have a full-time opportunity to join our team. The post holder will be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GP's and the Integrated Health and Social Care teams across North Kent.

Responsibilities

• Be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GP's and the Integrated Health and Social Care teams across North Kent.
• Provide excellent customer service to staff and service users to ensure a positive experience.
• Work across a 7-day, 8am-8pm operation with a variety of sessions, including weekends and holidays.

Qualifications and Skills

• Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day to day basis
• Administrative experience in a busy, customer facing environment
• Flexible approach to work
• Excellent customer service skills
• Excellent telephone manner
• Ability to work as part of a team
• Good organisational skills
• Confident with IT systems and working knowledge of Microsoft Office packages (Outlook, Word, Excel)

Benefits and Employment Details

• £23,875 per annum with group pension
• Free on site parking at Gravesham Community Hospital
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub with discounts and cashback offers
• Access to wages as you earn them to help cover emergencies
• Online and face-to-face wellbeing support, including mental and physical wellbeing, legal, debt and life management help, and career coaching
• Access to eLearning and professional development through The Learning Enterprise
• An open, just culture that encourages ideas to improve delivery of health and care services, supported by ringfenced innovation funding

About the Employer

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Safeguarding and protecting the children, young people and vulnerable adults we work with is of utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including disclosure of criminal records and vetting checks.

Important Notice

While it doesn’t happen often, sometimes a role is very popular, and we may close it earlier than the date shown. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.