Care Coordinator

Home Instead Senior Care; Folkestone; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care provider in Folkestone needs an experienced Care Coordinator. This full-time position involves managing client care, conducting assessments, mentoring staff, and ensuring compliance with care standards. Applicants should have a Level 3 or 4 NVQ in Health & Social Care and experience delivering personal care services. Excellent organizational and communication skills are essential. Join a dedicated team to deliver exceptional care standards in a supportive environment.

Qualifications

• Experience delivering personal care services.
• Experience with medication management and MAR Charts.
• Ability to remain calm under pressure.

Responsibilities

• Managing a portfolio of clients and overseeing their ongoing care.
• Conducting new client consultations and completing care assessments.
• Supporting and mentoring Care Professionals.

Skills

Organisational skills

Communication skills

Relationship-building

Calm under pressure

IT confidence

Education

Level 3 or 4 NVQ in Health & Social Care

Tools

Microsoft Office

CRM systems

Job description

Company Description

We are looking for an experienced and proactive Care Coordinator to join our growing team on a full-time, permanent basis.

This is a key operational role responsible for managing client care, supporting Care Professionals, and ensuring the highest standards of person-centred support are delivered consistently across our service.

You will work closely with the Registered Care Manager and Deputy Care Manager to maintain quality, compliance and continuity of care.

Job Description

What You’ll Be Responsible For

• Managing a portfolio of clients and overseeing their ongoing care
• Conducting new client consultations and completing care assessments
• Creating, updating and auditing digital care plans
• Matching Care Professionals to clients and arranging introductions
• Conducting client reviews and acting on feedback
• Supporting and mentoring Care Professionals, including observations and competencies
• Liaising with the scheduling team to ensure consistency and continuity of care
• Responding calmly and effectively to changes in care needs
• Building strong relationships with clients, families and healthcare professionals
• Participating in on-call duties as required

Qualifications

What We’re Looking For

Essential:

• Level 3 or 4 NVQ in Health & Social Care (or willingness to work towards)
• Experience delivering personal care services
• Experience with medication management and MAR Charts
• Strong organisational and prioritisation skills
• Ability to remain calm under pressure
• Excellent communication and relationship-building skills
• Full driving licence and access to a vehicle
• IT confidence (Microsoft Office / CRM systems)

Highly Desirable:

• Experience in care coordination or scheduling within domiciliary care
• Experience mentoring or supervising Care Professionals
• Understanding of CQC compliance requirements

Additional Information

The Right Person Will Be:

• Person-centred and quality-focused
• Resilient and solutions-driven
• Organised and detail-oriented
• A strong communicator
• Committed to delivering exceptional standards of care