Care Coordinator

Home Support Matters; Beccles; On-site; GBP 25,000 - 30,000; Full time

Job summary

A care support organization based in Beccles is seeking a Care Coordinator to manage staff rotas and facilitate communication with clients and families. The ideal candidate will have strong communication skills, customer service experience, and the ability to thrive in a fast-paced environment. This full-time position requires organisational skills and a commitment to high-quality care delivery, with additional responsibilities including on-call rotas.

Qualifications

• Experience in the care sector is essential.
• Experience managing people or working in a regulated care setting is desirable.

Responsibilities

• Coordinate rotas and allocate care/support staff.
• Be the central contact for customers, families, and professionals.
• Support new referrals and care planning.

Skills

Strong communication and telephone skills

Good IT and administrative abilities

Customer service experience (1 year+)

Ability to prioritise and multitask

Job description

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care
• Be the central contact for customers, families, and professionals
• Support new referrals, care planning and customer communications
• Maintain accurate records and use electronic monitoring systems
• Line manage care/support workers and support with queries
• Monitor service delivery, resolve issues and elevate where needed
• Take part in the weekend on‑call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)

What We’re Looking For

• Strong communication and telephone skills
• Good IT and administrative abilities
• Customer service experience (1 year+)
• Experience in the care sector
• Ability to prioritise, multitask and stay calm under pressure
• Desirable: Experience managing people or working in a regulated care setting.