Care Co-Ordinator (admin role)

Stonehill Medical Centre; Bolton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Bolton seeks a part-time Care Co-ordinator to ensure efficient patient navigation and administrative support. The role involves handling enquiries, processing prescriptions, and managing electronic records. Candidates should have strong communication skills, relevant qualifications, and experience in a healthcare setting. Flexibility and excellent interpersonal skills are essential.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Ability to follow policy and procedure.

Responsibilities

• Provide effective reception service to patients and visitors.
• Handle general enquiries and book patients.
• Process prescriptions according to Practice policy.
• Ensure electronic patient records are accurate and up to date.

Skills

Excellent communication skills (written and oral)

Effective time management

Strong interpersonal skills

Problem-solving skills

Education

GCSE English and Maths (C/4 or above)

Educated to A-level/equivalent or higher

Tools

Systmone

Job description

We are a large, friendly Practice with a team of over 50staff and a patient list of approximately14,500.

We have a multi-disciplinary clinical team which consists ofGP's, Advanced Practitioners and nursing team along with paramedics andpharmacists. This team is supported by a full administrative team comprisingsecretaries, administrators and care co-ordinators.

We are looking for a part-time Care Co-ordinator to workwithin our care navigation team at our two sites in Farnworth.

Monday: 8.00am 1.00pm

Tuesday 8.00am 6.30pm (30 minutes unpaid lunch break)

Wednesday: 1.30pm 6.30pm (30 minutes unpaid lunch break)

Total: 29 hours

Main duties of the job

Ensure an effective and efficient care navigation service isprovided to patients and any other visitors to the Practice.

Deal with general enquiries, make appointments and bookpatients in.

Ensure those patients with no prior appointment but who needurgent consultation are seen in a logical and non-disruptive manner.

Ensure that all new patients are aware of Practicearrangements and requirements and registration procedures are completedaccurately.

Process home visits in accordance with Practice policy,ensuring to accurately record all relevant details and referring to the dutyclinician accordingly.

Receive and make telephone calls as required, ensuringaccuracy of detail and prompt appropriate delivery of messages.

Enter patient information on to the computer as required,ensuring accuracy and adherence to data protection legislation.

Process prescriptions in accordance with Practice policy.

Ensure electronic records are up to date and accurate.

Advise patients of relevant charges for private services,ensuring pre-payment is made, receipts issued and paperwork completed forfinancial auditing.

Opening and locking up the premises when required,de-activating/activating the alarm and preparing the premises to receivepatients and ensure the building is totally secure.

About us

Our Practice serves around 14,700 patients, split over 2sites within close proximity of each other and easily accessible from localmotorway and public transport links. We are rated Good in all areas of CQC andwe are proud of our team and our achievements.

Our friendly team will welcome and embrace new team membersin our well organised and relaxed environment.

Job responsibilities

Ensure an effective and efficientreception service is provided to patients and any other visitors to thePractice.

Deal with general enquiries, makeappointments and book patients in as arrived.

Ensure those patients with no priorappointment but who need urgent consultation Ensure patients are seen in a logical andnon-disruptive manner.

Ensure that all new patients are awareof Practice arrangements and requirements and registration procedures arecompleted accurately.

Process home visits in accordance withPractice policy, ensuring to accurately record all relevant details andreferring to the duty clinician accordingly.

Receive and make telephone calls asrequired, ensuring accuracy of detail and prompt appropriate delivery ofmessages.

Enter patient information on to thecomputer as required, ensuring accuracy and adherence to data protectionlegislation.

Process prescriptions in accordancewith Practice policy.

Ensure electronic records are up todate and accurate.

Advise patients of relevant chargesfor private services, ensuring pre-payment is made, receipts issued andpaperwork completed for financial auditing.

Opening and locking up the premiseswhen required, de-activating/activating the alarm and preparing the premises toreceive patients and ensure the building is totally secure.

Carry out duties across all sites asdetermined by the Management team.

Any other reasonable task allocated bya member of the Management team.

Person Specification

Qualifications

• GCSE English and Maths (C/4 or above)
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite and courteous telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Personal Qualities
• Polite and confident
• Flexible and co-operative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Other requirements
• Flexibility to work outside of core office hours
• Maintain confidentiality at all times
• Experience in Systmone
• Experience of working in a health care setting
• Customer service skills or training
• Skills
• Educated to A-level / equivalent or higher, with relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.