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Cardiology Receptionist / Administrator

University Hospitals Bristol and Weston NHS Foundation Trust

Bristol

On-site

GBP 20,000 - 25,000

Part time

15 days ago

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Job summary

A major healthcare provider in Bristol is seeking a Cardiology Receptionist/Administrator. The role involves providing exceptional customer service, administrative support, and maintaining communication with clinical staff. You'll manage patient queries and ensure a welcoming environment. The ideal candidate will have excellent multitasking and teamwork skills, along with attention to detail, working in a supportive team to enhance patient care.

Qualifications

  • Experience in a customer-facing role is preferred.
  • Ability to work well in a team and independently.
  • Strong communication skills with clinical staff and patients.

Responsibilities

  • Liaise with wards, clinical staff, and GPs as needed.
  • Provide a welcoming environment for patients.
  • Maintain accurate filing systems and patient information.

Skills

Customer service skills
Attention to detail
Ability to multi-task
Teamwork
Job description
Cardiology Receptionist/Administrator | University Hospitals Bristol and Weston NHS Foundation Trust

Employer: University Hospitals Bristol and Weston NHS Foundation Trust

Location: Bristol, BS2 8ED

Pay:

Contract Type: Contract

Hours: Full time

Disability Confident: Yes

Closing Date: 06/02/2026

About this job

To provide a welcoming environment for patients when they attend the department. Providing good customer service skills with attention to detail, to be able to multi‑task prioritising own workload.

Able to work well in a team and as an individual. To provide administration support in the back office and answer telephone calls.

Hours of work will be Monday Thursday Friday
11.45 to
17.00 and Tuesday
12.45 to
17.00 this includes a break of 15 minutes Total hours 19 per week.

Main Duties and Responsibilities Communication:

  • To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
  • To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Patient Care:
  • To show a caring and professional approach towards patients, relatives and carers Organising and Planning:
  • To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required
  • To keep waiting areas tidy and patient information materials up to date
  • Attend appropriate meetings as required by the role’s line manage Service Development and Research:
  • Attend training courses as required to support personal development and the needs of the service
  • Assist in training of new members of the team
  • To take part in departmental audits and associated duties University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

This advert closes on Wednesday 21 Jan 2026

Proud member of the Disability Confident employer scheme

Job Information

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