Candidate Support Coordinator

Capita plc; Upavon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading outsourcing firm in the UK is seeking a Candidate Support Coordinator to assist candidates through their Army recruitment journey. This full-time role offers hybrid working and requires strong communication and organizational skills. The ideal candidate will support candidates with empathy, manage records accurately, and collaborate with stakeholders. The position includes a competitive salary and benefits like paid volunteer days and a pension scheme.

Benefits

Basic salary of £24,793.50

23 days' holiday

Paid volunteer days

Auto-enrolment pension and life assurance

Voluntary benefits

Free on-site parking

Qualifications

• Ability to build rapport quickly.
• Attention to detail and strong organisational skills.
• Confident using digital systems to update records.

Responsibilities

• Support candidates throughout their recruitment journey
• Keep candidate records updated
• Collaborate with internal teams and stakeholders.

Skills

Confident communicator

Strong organisational skills

Digital systems proficiency

Proactive mindset

Tools

CRM systems

Applicant tracking systems

Job description

Make a real difference in someone's future.

Join us in supporting candidates through their Army recruitment journey at the Army's National Recruiting Centre.

As a Candidate Support Coordinator, you'll be the vital link between regional recruiters and candidates - guiding individuals through each stage of the recruitment process with empathy, clarity and purpose. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

• Full-time, fixed term role until the 31st March 2027 (37.5 hours/week, Monday to Friday)
• Hybrid working: split between home and our Upavon, Wiltshire office
• Initial training: first 4 weeks based on-site in Upavon, Monday to Thursday
• As part of the induction process: you will be required to attend an in‑person, 1.5 day, induction at our offices in Bovington

What you'll be doing

• support candidates throughout their British Army recruitment journey with empathy and clarity
• keep candidate records up to date with clear and accurate notes in the internal system
• take ownership of your performance targets and strive to exceed expectations
• suggest improvements to enhance candidate experience and internal processes
• collaborate effectively with internal teams and external stakeholders
• provide timely support to regional recruiters to ensure a smooth recruitment process

What we're looking for

Essential Skills

• confident communicator with the ability to build rapport quickly
• strong organisational skills and attention to detail
• able to manage multiple tasks and prioritise effectively
• confident using digital systems and updating records accurately
• proactive mindset with a focus on delivering excellent candidate experience

Desirable Skills

• understanding of the British Army recruitment process
• familiarity with CRM or applicant tracking systems
• ability to suggest and implement process improvements

About Capita & Recruiting Partnering Project (RPP)

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information.

Recruitment Partnership Project | Capita

What's in it for you?

• A basic salary of 24,793.50
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Free on‑site parking – making your commute easier and more convenient.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]