Cancer Care Coordinator

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare provider in Newcastle upon Tyne is seeking a Colorectal Cancer Care Coordinator to enhance patient support during the cancer treatment process. The role involves managing patient pathways, ensuring timely and efficient service delivery, and maintaining accurate patient records. Ideal candidates will possess strong organizational and communication skills along with relevant qualifications and experience in health or social care.

Qualifications

• Relevant health or social care experience required.
• Understanding of patient-centred care and health/social care environment.
• Ability to manage confidential information empathetically.

Responsibilities

• Coordinate and track diagnostic tests and outpatient appointments.
• Act as a point of contact for patients throughout the cancer pathway.
• Monitor patient records and identify potential delays for resolution.

Skills

Organisational skills

Communication skills

Problem-solving skills

Teamwork

Microsoft Office proficiency

Education

GCSE English Language and Mathematics (Grade 4 or above)

NVQ Level 4 or equivalent

Job description

Overview

The Colorectal Cancer Care Coordinator will play a vital role in supporting the delivery of high-quality, patient-centred cancer services. Working within the multidisciplinary colorectal team, the post holder will act as a key point of contact for patients, their families, and clinical staff throughout the colorectal cancer pathway. The role focuses on coordinating timely diagnostic investigations, treatments, and follow-up care, ensuring patients receive seamless support in line with national cancer targets and trust standards. The coordinator will manage patient databases and cancer tracking systems, maintaining accurate records to support pathway monitoring and reporting requirements. They will proactively identify and resolve potential delays, escalating issues when necessary, and assist with preparation of performance reports to drive service improvement. This role is subject to a closing date of 02 October 2025.

Salary and hours

37 hours 30 minutes per week.

Main duties of the job

The role requires excellent organisational and communication skills, proven ability to manage databases and information systems, and the capacity to prioritise a busy workload independently. Above all, the post holder will demonstrate a commitment to improving the experience of patients living with and beyond cancer, contributing to the delivery of safe, efficient, and compassionate care.

The post holder will coordinate the colorectal cancer patient pathway, ensuring timely progression from referral through diagnosis, treatment, and follow-up in line with national cancer waiting time targets. They will act as a central point of contact for patients, offering clear information, reassurance, and support while signposting to appropriate clinical or non-clinical services.

A key element of the role is managing and maintaining accurate patient records on cancer databases and tracking systems. This includes entering and validating data, monitoring progress, identifying potential delays, and escalating issues to the multidisciplinary team (MDT) as required. The coordinator will support the preparation of performance reports and contribute to audit and service improvement initiatives by providing accurate data and pathway information.

About us

We are a flexible-working friendly organisation and aim to accommodate arrangements that work for the service, our patients, and our staff where possible.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: Freeman Hospital; Royal Victoria Infirmary (RVI); Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site); Newcastle Dental Hospital; Newcastle Fertility Centre; Northern Centre for Cancer Care, North Cumbria; Northern Genetics Service. These include a range of flagship services with state-of-the-art diagnostic services in radiology and pathology, supporting pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on Staff Benefits under Documents to download or Supporting documents. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.

Job responsibilities

The post holder will work closely with consultants, clinical nurse specialists, and MDT members to ensure effective communication and smooth coordination of care. They will schedule and track diagnostic tests, outpatient appointments, and treatment dates, liaising with departments across the Trust to avoid unnecessary delays.

The role requires handling sensitive and confidential information, demonstrating empathy and professionalism in all patient interactions. The coordinator will be expected to manage competing priorities, work independently, and maintain excellent organisational skills to support delivery of a safe, efficient, and patient-focused service.

The post holder will also contribute to team meetings, pathway reviews, and the development of local processes to improve the overall quality and experience of colorectal cancer care.

• NO AGENCIES PLEASE
• Additional information: 37 hours 30 minutes per week

Person Specification

Qualifications & Education

• GCSE English Language and Mathematics (Grade 4 or above) or equivalent qualification or relevant experience
• NVQ Level 4 or equivalent qualification or equivalent experience

Knowledge & Experience

• Relevant health or social care experience
• Understanding of patient-centred care
• Understanding of health/social care environment
• Experience of using practical problem solving skills

Skills & Abilities

• Ability to work within a team including experience of multi professional working
• Ability to use Microsoft Office effectively including Word, Outlook and Excel
• Effective communication skills including the ability to communicate both verbally and in writing with people at all levels
• Excellent organisational skills including the ability to work to tight deadlines
• Ability to influence and negotiate
• Ability to motivate self and others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust