Campus Hub Administrator

Warwick College Group; Kilsby; On-site; GBP 14,000; Part time

Job summary

A prominent educational institution seeks a Campus Hub Administrator to provide excellent customer service and manage front-desk operations. Responsibilities include handling inquiries, implementing emergency procedures, and maintaining an inviting atmosphere for visitors. The ideal candidate should have strong communication skills, a good general education, and experience in customer service environments. This part-time role offers structured opportunities for skill development while supporting students and staff alike.

Qualifications

• Good computing skills, including proficiency in Microsoft Office and Google apps.
• Experience in a customer-focused environment with a dedication to excellence.
• Ability to handle inquiries professionally in person, over the phone, and via email.

Responsibilities

• Implement emergency procedures as Fire Controller for the college site.
• Handle all inquiries and support the college with events and visitors.
• Ensure up-to-date knowledge of college services for effective signposting.
• Record visitor details and ensure compliance with data protection procedures.
• Maintain cleanliness and order in the Campus Hub area at all times.
• Support exam invigilation duties during busy periods when needed.

Skills

Customer service orientation

Communication skills

Problem-solving

Education

Good general education including English and Maths

Tools

Microsoft Office applications

Google apps

Job description

Overview

This role is only to be undertaken alongside the Level 2 Customer Service Practitioner apprenticeship and provides structured opportunities to develop customer service knowledge, skills and behaviours through day-to-day front-facing activity. Should you be successful following your interview, you will be enrolled on this course once you start., The Campus Hub is the front face of WCG, where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism. Our Campus Hub Administrator delivers a friendly, efficient customer service to the college group's stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. This role is suitable to be undertaken alongside the Level 2 Customer Service Practitioner apprenticeship and provides structured opportunities to develop customer service knowledge, skills and behaviours through day-to-day front-facing activity. To be the Campus Hub Administrator for Rugby College requires you to act as the fire evacuation officer in the event of a fire or emergency incident, supporting staff and students based at the College.,

Responsibilities

• The post holder will be required to implement emergency procedures, acting as the Fire Controller to co-ordinate fire evacuations and lockdown procedures for the college site, liaising with the Estates team to ensure the safety of all students and staff on site. (Training will be provided).
• The Campus Hub Administrator is responsible for being the main college concierge for WCG, handling all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail. They will adapt communication style and approach to meet the needs of different customers, including students, parents, staff, contractors and external visitors.
• They will administer all inquiries and support the wider college with events, conferencing, visitors, students, staff, contractors, in line with college policies and processes.
• The post holder will provide signposting for inquiries around the college, general information and should be smartly presented with a friendly, helpful disposition. As such, they will develop and maintain up-to-date knowledge of college services, departments, policies and procedures to ensure accurate information and effective signposting.
• The post holder will ensure that the visitor/security record is maintained at all times, and that all visitors receive an ID badge in line with college policy. They will use college digital systems accurately to record visitor details, inquiries, bookings and incidents, ensuring compliance with data protection and organisational procedures.
• They will be responsible for ensuring that college cars are booked out appropriately and all paperwork is completed correctly in line with college policy.
• The post holder will also be responsible for incoming and outgoing post arrangements; supporting Goods Inward; and managing any lost property, ensuring students are notified promptly to ensure timely collection.
• The post holder will be responsible for room bookings using college timetabling software (ProSolution) where appropriate.
• Act as a First Aider (training will be provided).
• The post holder will deliver excellent customer service and assist in keeping the Campus Hub and surrounding area looking clean and tidy at all times.
• The post holder will maintain high standards of customer services at all times, helping to resolve problems raised by staff, students and members of the public visiting the College. They will seek, record and respond to customer feedback where appropriate, contributing to the continuous improvement of the Campus Hub service and overall customer experience.
• The post holder will be responsible for keeping up to date with current promotions, ensuring marketing and promotional materials are replenished and up to date. They will provide information to visitors on request, and will support Open Events and applicant events where required.
• In order to support during busy exam periods, you may be asked to undertake exam invigilator duties. The College will provide training. The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

Qualifications

• A good general education including English and Maths or equivalent.
• Good computing skills e.g. Microsoft Office applications, google apps, emails and calendar applications.
• Experience of working within a customer-focused environment, going the extra mile in putting the customer first.

The hours for this post are Monday - Thursday 13.00-17.00 and Friday 12.30-16.30. This role is pro rata so the salary you will be receiving is £13,457.83 per annum.