Call Handler & Scheduler for Property Repairs

CMS Recruitment; Reigate; On-site; GBP 27,000 - 28,000; Full time

Job summary

A property maintenance company in Reigate is seeking a Call Handler/Works Scheduler to manage customer inquiries and schedule appointments for repairs and maintenance. The role involves taking inbound calls from customers, ensuring timely communication about job progress, and handling complaints effectively. This full-time position offers a salary between £27,000 and £28,000 per annum, along with 20 days of holiday plus 8 bank holidays and optional overtime. Candidates with experience in a similar role are preferred.

Benefits

20 days holiday plus 8 bank holidays

Optional overtime

Excellent benefits

Qualifications

• Experience within a similar role is desirable.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments to carry out repairs and maintenance.
• Liaising with customers on job progress.
• Handling complaints and escalating when required.
• General administration tasks.

Job description

A property maintenance company in Reigate is seeking a Call Handler/Works Scheduler to manage customer inquiries and schedule appointments for repairs and maintenance. The role involves taking inbound calls from customers, ensuring timely communication about job progress, and handling complaints effectively. This full-time position offers a salary between £27,000 and £28,000 per annum, along with 20 days of holiday plus 8 bank holidays and optional overtime. Candidates with experience in a similar role are preferred.