Call Centre Trainer. Job in South Glamorgan Education & Training Jobs

HUNTER SELECTION; Wales; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a passionate Call Centre Trainer to join a newly opened center in Cardiff. This role involves designing and delivering training sessions, creating engaging materials, and mentoring staff to enhance their customer engagement skills. The ideal candidate will have experience in customer service training and a strong ability to develop impactful training programs. The position offers a competitive salary of up to £40,000, a supportive work environment, and opportunities for career development.

Benefits

27 days' holiday

Company pension contribution up to 11%

Career development opportunities

Qualifications

• 1+ years of experience in a Customer Service Trainer role.
• Excellent communication and presentation abilities.
• Experience in designing effective training programs.

Responsibilities

• Design and deliver engaging training sessions.
• Create training materials and e-learning content.
• Coach and mentor staff to enhance skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps.

Skills

Customer Service Training Experience

Strong Communication Skills

Training Program Design

Knowledge of Customer Service Best Practices

Digital Tools for Training

Job description

Call Centre Trainer - Cardiff - to 40K plus generous package

My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Cardiff call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well‑known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment.

Key Responsibilities

• Design and deliver engaging training sessions for customer service teams (in‑person and virtual).
• Create training materials, including presentations, guides, and e‑learning content.
• Coach and mentor staff to enhance communication, problem‑solving, and customer engagement skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps and develop tailored learning solutions.

Skills & Experience

• Previous experience as a Customer Service Trainer or similar role
• Strong communication and presentation skills
• Ability to design interactive and impactful training programs
• Knowledge of customer service best practices and KPIs
• Comfortable using digital tools for training delivery

What We Offer

• Salary of up to 40,000
• 27 days' holiday
• Company pension contribution of up to 11% of basic salary
• Career development and progression opportunities
• Supportive and collaborative working environment
• The chance to make a real impact on customer satisfaction and the team environment

This is an urgent role, so please apply early to avoid disappointment!

If you are interested in this position please click 'apply'.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.