Call Centre Agent

Busseys; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive service provider in Norwich is seeking a customer-focused individual to join their Bookings Team. In this role, you will handle customer inquiries via phone, manage bookings, and use the CRM system. We offer flexible working patterns and extensive training for the right candidate. Join our fun-loving team and enjoy a rewarding role with development opportunities and a bonus scheme.

Benefits

Bonus scheme with earning potential

Opportunity for development

Qualifications

• Ability to handle inbound and outbound customer calls.
• Familiarity with Customer Relationship Management systems is a plus.
• Motivated team player who fits into a fun office culture.

Responsibilities

• Handle inbound booking calls from customers.
• Make outbound calls to notify customers about their vehicle service needs.
• Update CRM system with customer interactions.

Skills

Excellent customer service

Excellent phone manner

Administration experience

Motivated and enthusiastic

Call centre experience

Tools

Keyloop

Microsoft products

Job description

If you are a people person who loves interacting with customers over the phone and want to be part of a motivated fun-loving team that prides itself on providing the best customer service then look no further.

We are currently looking to recruit an additional team member for our Bookings Team based at our FordStore Head Office in Norwich.

As a flexible inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role we will do our best to accommodate your needs.

The key elements of the role are:

• Handling all inbound booking calls from our customers
• Making outbound calls advising customers of servicing MOT and other work due on their vehicles
• Actioning website live chat email and manufacturer leads enquiries
• Updating our Customer Relationship Management (CRM) system Keyloop

Skills required:

• Excellent customer service our customers come first in all that we do!
• Excellent phone manner and communication skills we want our customers to hear you smiling at the other end of the phone!
• Administration experience we use Keyloop (CRM system) and all the usual Microsoft products.
• Motivated enthusiastic and fun-loving - to fit in well with the rest of the team!
• Call centre experience great but not essential as we are more than happy to provide full training for the right person

In return you will enjoy a highly rewarding and satisfying role within our business have development opportunities be part of a great team plus be in a bonus scheme which has great earning potential.

Ready to join the team

To apply for this exciting position please complete an application form or for more information contact our Human Resources department on

The Company

At Busseys we celebrated our 100 years back in 2023 but this business is all about looking fact even since that milestone we have seen so many changes in an ever-evolving market which we always adapt to. Of course we remain the Premier Ford outlet in East Anglia and our Ford Dealership in Norwich typifies the Adventurous Spirit of this exciting franchise. But we never stand still so we opened our first BYD dealership in 2024 which is going from strength to strength plus our INEOS centre based in Attleborough only goes to show the diverse nature of our business as we always strive to serve the communities in which we operate.

One thing however never changes looking back 100 years or forwards 100 years our customers are the most integral part of our business - markets technology services change and critically so do our customers requirements and needs so at Busseys we pride ourselves on continually exceeding expectations by always putting our customers first.

Company Gallery

Busseys Careers

Disability Confident

• Ensuring our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people
• Anticipating & providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long-term health condition enabling them to stay in work

Documents

Required Experience :

Unclear Seniority

Key Skills

Corporate Paralegal, Car Driving, Design Engineering, Electrical Controls, Consultancy

Employment Type: Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 25001 - 30000