Call Centre Agent

Pertemps Scotland; Kilmarnock; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Call Centre Agent in Kilmarnock to join a global financial services organisation. The role involves handling inbound and outbound calls, managing customer queries, and achieving KPIs within a supportive environment. Candidates should possess strong customer service experience and be confident in a hybrid working setting. This position offers a salary of £25,000 with opportunities for bonuses and career progression within the company.

Benefits

28 days holidays, increasing to 31 after 5 years

Pension with employer contributions

Life Assurance (3x annual salary)

Free medical, dental, and optical healthcare cash plan

Qualifications

• You must be able to pass a credit check and disclosure check.
• Must have strong customer service experience.
• Available for shifts Monday to Friday and occasional Saturdays.

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills

Driven and Confident individual

Strong Customer Service experience

Experience working to meet set KPIs

Strong Computer Skills

Job description

Position: Call Centre Agent

Location: Kilmarnock (Hybrid)

Salary: £25,000 + monthly bonus

Start date is 16th of February 2026, interviews happening now!

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.

This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!

Overview of some benefits

• Salary:£25,000 paand opportunity to earn up to£500 bonusper month
• Hybrid working3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
• 28 days holidays(increasing to 31 days after 5 years)
• Pension(5% employee and minimum 4% employer contributions)
• Life Assurance(3 x annual salary)
• Free medical, dentalandoptical healthcarecash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and Confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

You must be able to pass a credit check and disclosure check to be successful in this position. For more information on these positions, please apply to the link and one of our Team will be in touch