Call Center Specialist

Madfish; Remote; GBP 60,000 - 80,000; Full time

Job summary

An international iGaming company is seeking a Call Center Specialist to engage with users in English and Portuguese. The successful candidate will conduct outbound calls, support user onboarding, and build trust in conversations. This role focuses on maintaining high call volumes and clear communication in a fast-paced and collaborative environment. This position offers a remote format with a full-time flexible schedule and opportunities for growth within the team.

Benefits

Competitive salary discussed at interview stage

Collaborative team culture

Opportunities for growth

Qualifications

• 6+ months of experience in outbound calling, telesales, or user support.
• Fluent in Portuguese and English (spoken and written).
• Confident communicator who thrives in live conversation.

Responsibilities

• Conducting outbound calls to users, leads, and warm databases.
• Supporting users with onboarding questions, bonuses, and basic navigation.
• Building trust and converting conversations into engagement.

Skills

Fluent in Portuguese

Fluent in English

Confident communication

Outbound calling experience

User support experience

Job description

Real People. Real Impact. One Crazy-Good Team.

Let’s Start With a Hello

We’re looking for a Call Center Specialist who speaks both English and Portuguese, knows how to connect with people, and isn’t afraid of high-volume outreach. If you’re experienced in making calls, handling objections, and (bonus!) know the gambling/betting space — welcome aboard.

Who We Are

We’re an international iGaming company scaling fast across global markets. Our team believes in speed, clarity, and human connection. We don’t just call leads — we build relationships and guide players through the first steps of their journey.

Our Culture?

• Fast-paced and efficient.
• People-centered and proactive.
• Built on results, not scripts.
• Supportive, goal-driven, and always human.

What You’ll Be Doing (Call Center Specialist – EN/PT)

• Conducting outbound calls to users, leads, and warm databases.
• Supporting users with onboarding questions, bonuses, and basic navigation.
• Building trust and converting conversations into engagement.
• Maintaining high call volumes with clear communication and professionalism.
• Logging feedback, outcomes, and user insights for continuous optimization.
• Collaborating with CRM, support, and marketing teams for alignment.

What Makes You a Great Fit

• 6+ months of experience in outbound calling, telesales, or user support.
• Fluent in Portuguese and English (spoken and written).
• Confident communicator who thrives in live conversation.
• Bonus: experience in gambling / betting / iGaming.
• Resilient, proactive, and fast on your feet.
• Comfortable working with scripts, but not tied to them — you adapt and connect.
• Focused on results and respectful communication.

What’s In It for You

• High-volume role in a fast-scaling international brand.
• 100% remote format.
• Full-time, 2/2 schedule (flexible start time possible).
• Competitive salary — discussed at interview stage.
• Real impact, clear KPIs, and space to grow within the support/retention team.
• Collaborative team culture with fast feedback loops and strong support.

Let’s Wrap It Up

If your headset is ready, your voice is confident, and you know how to turn a cold contact into a warm conversation — this is your next move.
Let’s talk.