Call Center Representative

Dental By Design UK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A private dental clinic in Hammersmith, London is seeking a Telesales Executive to convert inbound inquiries into booked consultations. In this full-time role, you will be the first point of contact for prospective patients, quickly responding to their needs and building rapport. Your contributions will directly impact clinic growth as you secure consultations with the right clinicians. If you are confident and possess strong communication skills, this position offers a great opportunity in a modern private clinic environment.

Qualifications

• Experience in sales or call centre environment is preferred.
• Ability to quickly build rapport and qualify patient needs.
• Strong verbal communication skills.

Responsibilities

• Respond to new patient enquiries across multiple channels.
• Build instant rapport and understand patient needs.
• Convert enquiries into booked consultations.

Skills

Confidence

Rapport building

Communication skills

Job description

Job Description

Telesales Executive / Call Centre Executive

Dental by Design – Hammersmith, London (On-site)

Turn Enquiries Into Action – Join Dental by Design

Dental by Design is redefining what private dental care means in London. As we continue to grow, we’re looking for a confident, commercially minded Telesales Executive to take ownership of our inbound enquiries and convert them into booked appointments.

This role is all about driving clinic growth: responding quickly, building rapport fast, qualifying needs, and securing consultation bookings. You’ll be the first person prospective patients speak to—and the reason they choose to take the next step.

The Essentials

Position: Internal Sales & Patient Conversion Advisor

Location: Hammersmith, London (modern private clinic)

Employment Type: Full-time, permanent

What You’ll Be Doing

• Responding quickly and warmly to new patient enquiries across phone, email, and web forms.
• Building instant rapport, understanding each patient’s needs, and clearly explaining next steps.
• Converting inbound enquiries into booked consultations with the right clinician.