Café Supervisor - Full Time - Tenterden Leisure Centre

Freedom Leisure; Tenterden; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading charitable leisure trust in Tenterden is seeking a Café Supervisor to manage daily operations and lead a passionate team. The ideal candidate will have experience in customer service and a strong understanding of food hygiene. This role offers a supportive environment for career growth with various employee benefits. Salary is up to £26,043 per annum.

Benefits

Staff benefit scheme

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Financial advice

Fully funded training

Career progression opportunities

Qualifications

• Experience in a customer-facing catering environment.
• Supervisory experience managing team rotas.
• Knowledge of licensing laws and food hygiene regulations.

Responsibilities

• Manage daily catering operations and staff.
• Ensure high standards of health and safety.
• Support and train team members effectively.

Skills

Customer service

Leadership

Problem-solving

Rota management

Food hygiene

Education

Basic Food Hygiene Certificate

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

As a Supervisor in our Café you’ll be vital in the day to day operation of the catering department as well as managing and developing a passionate team, striving to deliver memorable guest experiences on a daily basis and maintaining the highest standards of health, safety and compliance.

On a normal day you’ll be supporting the operation, assisting with stock control, managing staffing rotas, as well as being the point of contact for your team for everything from their first day of training.

Due to the varied nature of the role, we’ll need you to use your knowledge to problem-solve effectively, implement best practice, and even create new ideas to drive the business forward and increase revenue within the department. You’ll also be involved in future events! To make these experiences truly unique, we will need you to have excellent leadership skills as well as an outstanding rapport with our guests.

Alongside your daily duties we’ll need you to maintain the highest standards of health and safety and you’ll have a working knowledge of safe working practices to ensure we are protecting our guests and ourselves at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week, Monday to Sunday (rota basis)

• Experience of working in a customer facing catering environment
• Supervisory experience to include:Team supervision, Rota management, Dealing with Customer comments and complaints
• Experience of managing a varied workload
• Knowledge of licensing laws and food hygiene regulations
• Awareness of cost effective methods of working
• Basic Food Hygiene Certificate
• Barista experience would be desirable

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 28th November 2025

Salary: up to £26,043 per annum