Cafe Shift Leader: Lead, Train & Grow Local

Blank Street; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading food and beverage brand in Greater London is seeking a dedicated Shift Leader to enhance service quality and team performance. In this role, you will drive individual and team initiatives while ensuring exceptional customer experiences in a fast-paced café environment. Candidates should be experienced in customer service, possess strong interpersonal skills, and be passionate about coffee. This full-time position requires weekend and holiday availability, contributing to a vibrant community connection.

Qualifications

• Experience in the customer service or hospitality industry is required.
• Must be available to work a full-time schedule of 35 hours per week.
• Availability to work between 6:30 am and 9:00 pm is necessary.

Responsibilities

• Craft beautiful coffee products while serving customers.
• Support GM and training team to onboard new employees.
• Lead initiatives to increase foot traffic and daily sales.

Skills

Customer service

Strong interpersonal communication

Multi-tasking

Decision-making

Tools

Coffee equipment knowledge

Job description

A leading food and beverage brand in Greater London is seeking a dedicated Shift Leader to enhance service quality and team performance. In this role, you will drive individual and team initiatives while ensuring exceptional customer experiences in a fast-paced café environment. Candidates should be experienced in customer service, possess strong interpersonal skills, and be passionate about coffee. This full-time position requires weekend and holiday availability, contributing to a vibrant community connection.