Cafe Manager- Speciality Coffee

FCB Coffee; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialty coffee shop chain in Guildford seeks a passionate Manager to oversee operations at their shop. This full-time position includes managing staff, maintaining financial performance, and ensuring excellent customer service. The ideal candidate will have management experience in hospitality or retail, with strong leadership qualities and a positive attitude. The role offers a competitive salary and performance bonuses, alongside a fun working environment.

Benefits

Performance bonus

Competitive salary

Fun working environment

Qualifications

• Experience managing operations in the hospitality or retail industry.
• Strong organization and communication skills.
• Ability to plan budgets and manage financial performance.

Responsibilities

• Oversee daily shop operations including maintenance and staffing.
• Ensure brand values and service quality are met.
• Monitor financial performance and report to Head Office.
• Communicate regularly with Head Office about operations.

Skills

Supervisory or management experience in hospitality or retail

Exceptional customer service and communication skills

Strong financial acumen

Positive outlook

Hands-on approach

Desire to lead and inspire teams

Quality and sales driven

Job description

Overview

FCB Coffee operates a chain of speciality coffee shops on a number of British Rail Stations across the South East of England. We are looking for a passionate and energetic Manager to join our shop in Guildford station. This is a full time, permanent position. It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business.

Responsibilities

• Managing the overall operation of the shop on a daily basis such as: maintenance, staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).
• Working with our management team to ensure that the passion for our brand, the delivery of our services and the quality of our product is passed onto and instilled in all new and existing staff.
• Providing outstanding customer service and maintaining strong brand awareness.
• Maintaining standards in all aspects of our operation such as presentation & cleanliness, health & safety compliance, quality control etc.
• Helping implement new products, menus and pricing policies.
• Dealing with purchase orders, stock deliveries and quality control of all products being sold at the shop.
• Financial reporting to the Head Office.
• Communication with Head Office on a regular basis in regards to takings, days trading, staffing issues etc.

The Ideal Candidate

• Supervisory or management experience in the hospitality or retail industry
• Exceptional people, customer service, communication, and organizational skills
• Strong financial acumen- the ability to control cost, waste and plan budgets
• An outgoing personality and positive outlook
• A hands-on approach
• A strong desire to succeed
• A genuine passion to lead and inspire the teams, and achieve excellent results
• Ability to communicate effectively at all levels
• Passion to deliver the highest levels of customer service
• Quality and sales driven approach

What We Offer

• Performance bonus
• Competitive salary
• A fun and rewarding working environment