Cafe Manager

Chartwells Independent; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading hospitality provider is seeking an experienced Café Manager for the Churchill War Rooms in London. The role involves overseeing daily operations, ensuring high service standards, and managing a team of staff. Ideal candidates will have a background in hospitality and possess strong leadership and communication skills. A competitive salary and generous benefits package are offered, making this an exciting opportunity in a prestigious setting.

Benefits

20 days annual leave plus bank holidays

Free meals on duty

Exclusive travel discounts

Access to wellness classes

Contributory pension scheme

Qualifications

• Experience in hospitality or contract catering.
• Strong focus on customer service.
• Ability to manage a team effectively.

Responsibilities

• Lead the café operation on site.
• Oversee day-to-day operations.
• Ensure compliance with food handling and hygiene standards.
• Supervise team activities and daily tasks.

Skills

Previous experience supervising teams

Good communication skills

Team player attitude

Ability to work under pressure

Job description

Café Manager

Location: Churchill War Rooms, London

Salary: £33,826 per annum

Contract Type: Full-Time, Permanent, 5 over 7 days

We’re currently on the lookout for an experienced supervisor or assistant manager, that has worked in hospitality or contract catering previously, to join us as our Café Manager at the iconic Churchill War Rooms, located in the heart of London. As the Café Manager, you will be leading the café operation on site, overseeing the day-to-day operation and consistently delivering a high standard of service to all the guests that come through the door. As Café Manager, you’ll be supported by an experienced General Manager to deliver outstanding customer service and motivate the onsite team to deliver a high level of service.

Why Join Us?

At Restaurant Associates, we believe in celebrating individuality and nurturing talent.

We offer a competitive benefits package, including:

• 20 days annual leave plus bank holidays
• Free meals on duty
• Exclusive travel discounts
• Access to wellness, mindfulness, and fitness classes
• Digital GP services for you and your family
• Up to 44% off cinema tickets
• Contributory pension scheme
• Career Pathways and MyLearning development programmes

Your Key Responsibilities:

• Ensure all deliveries are checked and stored promptly and correctly
• Supervising a team within the café, creating a positive environment where the team feel welcomed and supported
• Using the till, taking order and receiving payments
• Completing weekly finance tasks and collaboratively assist the General Manager with any duties and queries associated
• Assisting with café rotas following the General Manager's guidelines
• Placing orders for stock to maintain the correct stock levels
• Delegating where necessary and ensuring the team are always proactive
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Who We’re Looking For:

• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on what great customer service looks like
• Team player and can-do attitude
• Ability to work under pressure whilst maintaining a positive attitude
• Outstanding communication skills with guests, staff and the client.

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high‑quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large‑scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.