Cafe Front Of House Team Member

Tesco UK; Drope; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading supermarket chain is seeking a Front of House team member in Drope to provide excellent service in their café. You will serve customers, maintain food safety, and contribute to a welcoming environment. Ideal candidates will have strong customer service skills and a proactive attitude. Flexible working options and opportunities for career progression are available.

Qualifications

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to work well under pressure.

Responsibilities

• Serving customers quickly and efficiently.
• Resolving customer complaints.
• Maintaining food freshness and safety.

Skills

Excellent customer service

Knowledge of Health and Safety standards

Ability to multitask

Good organizational skills

Job description

Overview

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. As a member of our Front of House team, you will contribute to making every day better through dedication to excellent service and an understanding of health and safety standards.

While you work as the friendly face out front, we’ll support you behind the scenes with career growth opportunities, flexible working options, and more. This is a place where you can really get on, with opportunities to progress.

Please note that you need to be 18 or over to apply for this role.

Some roles may close earlier than the advertised end date when there are high volumes of applicants. We will only offer feedback to candidates who attend an interview.

Responsibilities

• Serving customers quickly, efficiently and with care.
• Resolving customer complaints and relaying information to the Café Manager.
• Maintaining food freshness by following first in, first out (FIFO) stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Clearing and sanitising tables so our café stays clean.
• Making sure we maintain our standards and all food products are available.
• Staying up-to-date with business communications and exciting new initiatives.
• Knowing our café’s menu inside out and serving food as intended.
• Preparing hot and cold drinks for customers.

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Qualifications

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organised.

Notes on Inclusion and Accessibility

With 329 cafés across the country and counting, our teams work closely to ensure the customer experience is to the highest standard. Tesco Cafés are a great place to work, with a welcoming culture and opportunities to grow.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and able to be themselves. We strive to create a workforce that reflects our customers and offer varying working patterns. We welcome applicants from all walks of life and encourage discussions about flexible working during your application.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please consider contacting us during your application process.