Butler for Orient Express Sailing Yachts

V.Group; Greater London; On-site; GBP 30,000 - 40,000; Part time

Job summary

A luxury yacht service company is seeking a Butler for their Orient Express Sailing Yachts. The role involves providing a six-star personalized service, assisting guests with various needs, and ensuring maximum satisfaction. Candidates must be fluent in English and two other languages, have a high school degree, and formal training from a Butler school. Experience in a luxury environment is preferred.

Qualifications

• Fluent in English and two additional international languages.
• 2-3 years of experience in a luxury environment.
• Valid STCW certificates required.

Responsibilities

• Provide personalized, professional guest service.
• Greet guests and help them settle in their Suite.
• Assist guests with bookings and various needs.

Skills

Fluent in English

Fluent in French

Fluent in Spanish

Fluent in Mandarin

Fluent in German

Education

High school degree

Formal training in Butler school

Job description

Butler for Orient Express Sailing Yachts

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Butler on behalf of Orient Express Sailing Yachts. The Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Butler always provides a personal six-star service to all guests.

Key Responsibilities

• Provides a personalized, varied and professional guest service expected of a world-class butler service.
• Greets guests upon arrival and helps them to settle in their Suite, introducing the suite and ship’s facilities.
• Gathers information from guests and ensures proper dissemination of such in all departments.
• Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, suite decoration, etc.) as per SOP manual.
• Provides concierge type services and accompanies guests onboard the vessel as needed.
• Observes guests’ routine to anticipate needs ensuring maximum satisfaction.
• Collects guests from the gangway and escorts them to their suites on embarkation day (check in) and explain the suite functions and amenities.
• Provides breakfast, lunch, dinner including 24-hour room service to guests upon their request.
• Provides daily canapés, teatime, turndown and bar service to guests upon their request, in respect of USPH guidelines and protocols.
• Makes onboard reservations, pack/unpack and shine shoes for guests upon their request.
• Ensures deliveries (such as laundry, gifts, times fax etc.) to guest suites.
• Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
• Active participation in onboard training programs.
• Additional duties, not mentioned here, will be expected as per management request.

Education/Experience/Qualifications:

• Fluent English and two additional international languages required (French, Spanish, Mandarin, German).
• Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory.
• Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment.
• Shipboard experience: Not required.
• Valid STCW certificates.
• Valid Pre-Employment Medical.