Business Travel Coordinator (Aviation)

One Air; Kingston upon Thames; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dynamic aviation company in Kingston upon Thames is seeking a Travel Logistics Manager responsible for managing all aspects of business travel for colleagues and crew. This role requires a minimum of 3 years’ industry experience and offers an opportunity for personal growth as tasks evolve in a fast-paced environment. Candidates must have strong communication skills, excellent IT capability, and the ability to manage travel disruptions effectively.

Qualifications

• At least 3 years' travel industry experience, with 1 year in aviation.
• Sound knowledge of English language, both written & spoken.
• Understanding of Flight Time Limitations and Fatigue Risk Management is preferable.
• Proven ability to manage unexpected travel disruptions effectively.

Responsibilities

• Manage travel, hotel and transport requirements through third party travel supplier.
• Provide timely information on travel arrangements.
• Ensure compliance with Flight Time Limitations for crew bookings.
• Respond to travel queries from colleagues.

Skills

Travel industry experience

Customer service

Negotiation skills

IT skills

Communication skills

Tools

Travel booking platforms

Job description

Role Purpose

Role Purpose:

Responsible for the smooth, efficient and cost-effective management of travel logistics for colleagues and crew, managing and coordinating all aspects of business travel including hotels and transport, ensuring compliance with company policies and delivering a seamless travel experience that supports operational goals.

Key Accountabilities & Responsibilities

• Manage travel, hotel and transport requirements via third party travel supplier.
• Provide clear and timely information on travel and booking arrangements for colleagues.
• Work closely with crewing officers to ensure all bookings for crew are Flight Time Limitations (FTL) compliant.
• Build strong working relationships with third party travel suppliers and hotel reservations teams, ensuring all suppliers meet SLA’s.
• Respond to queries and issues raised by colleagues regarding travel arrangements.
• Monitor complaints and suggestions, working with internal colleagues and external suppliers to implement improvement solutions.
• Manage invoices in relation to travel, hotel and transport to ensure accuracy, including chasing invoices as required.

Key skills, knowledge, Experience required

• Must have at least 3 years' travel industry experience with 1 year in aviation.
• Must have a sound knowledge of English language, both written & spoken.
• An understanding of applicable regulations with respect to Flight Time Limitations and Fatigue Risk Management would be preferable.
• Proficient in travel booking platforms.
• Knowledge of aviation operations and travel logistics.
• Experience in customer service and negotiations.
• A proven ability to plan and organise in a fast-moving, ever-changing operational environment.
• A keen eye for detail and a quick thinker with the ability to resolve travel disruptions, cancellations or emergencies.
• Excellent communication skills and able to build relationships across teams,
• High level of IT skills and ability to use different IT software and systems.

One Air Values underlined by our Behaviours

One Air Values: Creative : Trusted : Collaborative : Accomplished

Additional information

The post holder will be required to work a shift pattern (4 days on, 4 days off) and be flexible with working hours. This role is office based at our head office in Hampton Wick, near Kingston upon Thames.

This role is a new post in a growing and forward thinking operation, to support a busy team. We anticipate the tasks and remit of this role will evolve over time, which will offer the right candidate opportunity for personal growth and progression.