Business Systems Technical Lead - FCC

Surrey Police; Artington; On-site; GBP 38,000 - 46,000; Full time

Job summary

A regional law enforcement agency in the UK is seeking to hire a candidate for the role of managing technical systems in a 24/7 operational environment. You will supervise a team, implementing system improvements and leading day-to-day activities. The ideal candidate will have relevant A-Level qualifications and experience in a law enforcement or IT environment, demonstrating the ability to manage technical staff and communicate effectively. Competitive salary and flexible working options are offered.

Benefits

Career progression

Contributory pension scheme

Generous annual leave

On-site gyms

Financial and mental wellbeing support

Qualifications

• A-Level indirectly related subject e.g. IT, Computer Science, Systems Engineering.
• Specialist technical knowledge acquired through practical experience.
• Experience within Police, Law Enforcement or commercial IT environment.

Responsibilities

• Be part of a team operating the Force Command Centre 24/7.
• Supervise the Business Systems Team and lead day-to-day activities.
• Provide hands-on technical input and support system improvements.

Skills

Proven experience in managing technical systems

Line managing technical staff

Understanding of system lifecycle management

Experience in supporting strategic system planning

Communication of technical concepts

Familiarity with SAAS platforms

Experience in regulated environments

Collaborative working

Education

A-Level in IT, Computer Science, Systems Engineering

Job description

Vacancy Information

Division / Department - Contact and Control

Grade - Grade H

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £38,064 - £45,058

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rated if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be part of a team that ensures the Force Command Centre is capable of operating 24‑hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.

You will supervise and support the Business Systems Team, leading the day‑to‑day activities, following strategic plans set by the Business Systems Manager.

The role provides hands‑on technical input, supports colleagues, and contributes to system improvements. It includes coordinating tasks, sharing knowledge, and supporting the development of team members in a collaborative environment.

Skills & Experience

The successful post holder will be educated to A‑Level indirectly related subject e.g. IT, Computer Science, Systems Engineering.

The ideal candidate will have specialist technical knowledge acquired through relevant and practical experience. This must be evidenced through successfully delivering a range of projects to a high standard with experience with current systems and processes including implementing new and planned initiatives, developing and reviewing systems design and business processes to support and improve service delivery.

Ideally this experience will have been gained within a contact environment – preferably within a Police or Law Enforcement organisation, or commercial IT environment.

Shortlisting and interviews will look to test candidates with :

• Proven experience in managing and optimising technical systems within a high‑demand operational environment.
• Experience of line‑managing technical staff, with the ability to motivate and develop others.
• An understanding of system lifecycle management, including configuration, integration and performance monitoring.
• Experience in supporting strategic system planning and contributing to technical project delivery.
• Able to communicate technical concepts to non‑technical audiences and stakeholders.
• Familiarity with SAAS platforms, CRM / contact management systems, and call‑handling technologies.
• Experience working in a regulated environment, with knowledge of data protection, cybersecurity and compliance standards.
• Ability to work collaboratively across departments and with external suppliers to deliver system improvements.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part‑time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi‑time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on‑site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with or

Further Information

The post holder is required to successfully pass Vetting, and may be required to travel between Surrey Police and Sussex Police premises, with some travel outside of the Force area to attend meetings.

Must be flexible to support a 24/7 operational environment, including responding to incidents and system outages.

Applicants may have to attend an Occupational Health consultation if required to be declared fit for the role, prior to confirmation of appointment.