Business Systems Support Officer

Cornwall Council; Truro; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local government authority in Truro is seeking a part-time Business Systems Support Officer to enhance and maintain case management systems. Ideal candidates will have relevant qualifications and experience with IT systems, along with strong analytical skills. Join a diverse team dedicated to serving over half a million local people and millions of visitors each year.

Benefits

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Good analytical skills and the ability to produce accurate work timely.
• Experience with case management/workflow-based systems is preferred.
• Eligible to work in the UK and able to undergo criminal record checks.

Responsibilities

• Lead Business Requirement and User Acceptance meetings.
• Collaborate with stakeholders for quality delivery of system changes.
• Provide ongoing support for case management/workflow-based systems.

Skills

Analytical skills

Experience with IT systems

Customer-facing role experience

Education

HNC, HND, NVQ Level 4 or equivalent

Job description

Overview

Job Category: Business Support & Administration

The Service & Team: An opportunity has arisen for a part-time Business Systems Support Officer within the Business Systems Support Team. The team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates.

The Role: We are seeking an enthusiastic and motivated Business System Support Officer to support and develop the Directorate's case management systems (MOSAIC, Core+ and Synergy). Main tasks and responsibilities will include:

• Support operational and business support colleagues in the analysis of business requirements and the creation of system development specifications
• Create system change documentation based on business requirements
• Develop, configure and maintain the primary case management systems (MOSAIC, Synergy and Core+) used within the Together for Families Directorate and the Care and Wellbeing Directorate, ensuring system and data integrity is maintained at all times

Responsibilities

• Lead Business Requirement and User Acceptance meetings to gain approval from Managers for system changes
• Collaborate with stakeholders to ensure changes meet business needs and are delivered with quality and timeliness
• Provide ongoing support and maintenance for case management/workflow-based systems

What you’ll need to succeed

• You must hold a HNC, HND, NVQ Level 4 with relevant technological, linguistic or analytical content or have equivalent qualification/experience
• You will have good analytical skills and the ability to produce accurate work in a timely manner
• Experience with a range of IT systems and preferably case management/workflow-based systems
• Public/customer-facing role experience and the ability to operate to the statutory English language requirement for public sector workers
• Eligible to work in the UK and able to undergo standard criminal record disclosure checks

About Us

Cornwall Council delivers services to more than half a million local people and over five million visitors a year. We are open to flexible working options such as part-time or compressed hours.

Fairness, Inclusion and Safeguarding

Fairness and inclusion are at the heart of Cornwall Council. We strive to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities. We are an equal opportunities and Disability Confident employer.

What you’ll get in return

• A competitive salary
• A defined benefit pension scheme based on career average earnings, with option for extra voluntary contributions
• Generous annual leave entitlement with the potential to purchase additional leave
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme offering discounts to local and national goods and services

Application Process

Please attach a supporting statement to your application. You can add your Education & Qualifications details manually using the application form or upload your CV. Demonstrate why you are suitable against each point in the Role Profile with examples from your experience or transferable skills. Guidance on how to complete your application can be found on the portal. Applications cannot be edited after submission. For queries or assistance with your application, please contact the recruitment team. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.