Business Systems & IT Service Delivery Manager

ZEDRA; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading support services company located in Greater London is seeking a Business Systems Support Manager to oversee operations and manage a talented support team. The ideal candidate will have extensive ITIL qualifications and at least 7 years of experience in IT service management, ensuring systems operate effectively while fostering team growth. Responsibilities include monitoring support services, managing relationships with stakeholders, and driving continuous improvements in business processes.

Qualifications

• Minimum of 7 years experience in a similar role.
• Experience managing personnel across different jurisdictions.
• Ability to communicate effectively with non-IT staff.

Responsibilities

• Manage daily support operations via the helpdesk.
• Oversee staff management and development.
• Ensure compliance with change management procedures.

Skills

ITSM expertise

Team management

Data analysis

Communication skills

Education

University degree or IT related qualifications

ITIL Certification

Tools

NavOne (Business Central)

Job description

A leading support services company located in Greater London is seeking a Business Systems Support Manager to oversee operations and manage a talented support team. The ideal candidate will have extensive ITIL qualifications and at least 7 years of experience in IT service management, ensuring systems operate effectively while fostering team growth. Responsibilities include monitoring support services, managing relationships with stakeholders, and driving continuous improvements in business processes.