Business Support Officer - SEND and Pastoral

TONG LEADERSHIP ACADEMY; West Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A state-of-the-art secondary school in West Yorkshire is seeking a talented individual for a business support role. This position involves providing exceptional support to pupils, teachers, and stakeholders while delivering outstanding customer service. Candidates should have 5 GCSEs including English and Maths, and experience in administrative roles is preferred. The school aims to create an outstanding learning environment while promoting equality and safeguarding. Join a dedicated team contributing to the success of young learners.

Benefits

Professional development opportunities

Competitive salary

Generous holiday entitlements

Qualifications

• Experience in clerical, administrative, reception, or financial work.
• Ability to relate well to pupils and adults.

Responsibilities

• Provide business support to pupils and teachers.
• Deliver outstanding customer service.
• Develop relationships across the school community.

Skills

Customer service

Teamwork

Organizational skills

Education

5 GCSEs including English and Maths at grade 9–4 / A–C

Job description

About Tong Leadership Academy

Tong Leadership Academy is a state-of-the-art secondary school in Bradford. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism. We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader. We were graded as ‘Good’ in all areas by Ofsted during our most recent inspection in October 2023.

About Star Academies

Star Academies is a high-performing multi‑academy trust that runs more than 30 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you'll be rewarded with the opportunity to shape a young person’s future – our STAR values embody what we believe is needed to succeed. Professional development is key to our ongoing success, so we continually invest in our employees through our professional development hub, Star Talent Academy. With a wealth of training, mentoring and progression opportunities across a large, growing group of academies, joining our team of leading education experts could propel your career to the next level. We also offer a range of rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Key Dates

Closing Date: Friday, 16 January 2026 at midnight.
Interview Date: Tuesday, 20 January 2026.
Proposed Start Date: Monday, 2 February 2026.

Application Process

To apply for this vacancy please use the ‘Apply for job’ link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Key Information

We are looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

Responsibilities (inferred)

• Provide business support to pupils, teachers and wider stakeholders.
• Deliver outstanding customer service and develop relationships across the school and the Star community.
• Work constructively as part of a team, applying organisational and specialist technical skills.

Qualifications

• 5 GCSEs including English and Maths at grade 9–4 / A‑C.
• Experience of clerical/administrative/reception/financial work.
• The ability to relate well to pupils and adults.
• The ability to work constructively as part of a team.

Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre‑employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and to not discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.