Business Support Officer - Campus Services - 99275 - Grade 4

University of Birmingham; Birmingham; On-site; GBP 33,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Business Support Officer to enhance operational efficiency. The role involves financial administration, HR support, and collaboration across departments. Candidates should have GCSEs in English and Mathematics and experience in administration. The institution is committed to diversity and offers a supportive working environment.

Benefits

Generous holiday allowance

Occupational sick pay

Pension scheme

Flexible working arrangements

Qualifications

• GCSEs at grade C/4 or above in English and Mathematics or equivalent.
• Practical experience in administration roles.
• Awareness of Equality, Diversity and Inclusion policies.

Responsibilities

• Collaborate with departments for business efficiency.
• Process HR matters and maintain records.
• Manage diaries and bookings for management team.

Skills

Proficiency in financial administration

Organizational skills

Communication skills

Ability to manage confidentiality

Education

GCSEs in English and Mathematics

Tools

Leisure Management Systems

Microsoft Office Suite

Job description

Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145

Grade: 4

Full Time, Permanent

Closing date: 31st August 2025

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Achieving the global ambitions of our University strategy depends on our people - and we are proud of our highly talented and engaged professional services colleagues.Our culture is ambitious and high-performing, but also supportive and inclusive.Career progression is encouraged, and you will have the opportunity to take responsibility for your own professional development and wellbeing.We actively support collaboration within and across disciplines and roles.Our staff have high levels of engagement and pride in the University.

Roles at this level provide authoritative professional advice across a range of activities and/or will lead and managediverse team(s) and resources. You will use your professional skills to resolve problems where the solution is not immediately apparent. Significant evaluation and independent thought is therefore required to resolve ambiguity.You will have wide discretion to decide on direction whilst ensuring activities are broadly consistent with operational policies. You will be able to influence policy through advising on the impact of policy change and implementation in your area of work.You will need to assess the impact of your activities across your area, with related areas and to ensure they fit with the broader objectives of the University.

Department overview

The role of Business Support Officer will sit in the Business Support team as part of the Operations department, managed by the Business Systems manager.The Business Support team’s remit is to support the effective delivery of UoB Sport & Fitness’ needs through excellent administration and support to colleagues.

Role Summary

• To work in collaboration with all departments within UoB Sport & Fitness to support business efficiency and efficacy across the business
• Deliver financial administration including invoicing, ordering and reconciliation
• Support the HR administrative needs of the business, including managing leave and sickness
• Coordinate and input bookings into the leisure management system

Main Duties

• Support line managers in processing HR matters such as annual leave and maintaining sickness records
• Collate and report on mandatory training and personal development records for all staff
• Diary coordination for the senior management team, including organisation of room bookings for meetings and taking and distribution of minutes
• Actively seeking and liaising with customers to maximise external bookings
• Coordinate and input facility bookings into the leisure management system
• Coordinate access control for performance athletes and clubs to UoB Sport & Fitness facilities
• Administrations of daily financial administration to including raising and receipting orders and credit card purchases
• Administration of regular financial processes, such as call off orders and running monthly reports
• Assumes the role of Core Systems super user, supporting and disseminating guidance across all departments
• Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
• Supports the University’s sustainability agenda through resource efficient working
• Any other duties commensurate with the grade

Required Knowledge, Skills, Qualifications, Experience

• GCSEs at grade C/4 or above in English and Mathematics (or equivalent Level 2 qualifications)
• Evidence of literacy and numeracy
• Practical experience relevant to the role, with the ability to apply knowledge of work practices, processes, and procedures effectively
• Awareness of broader sector or commercial context relevant to the role
• Experience of promoting and supporting Equality, Diversity and Inclusion (EDI) in the workplace
• Ability to monitor and evaluate the application of EDI policies and procedures
• Awareness of issues that may impact protected groups and the ability to take appropriate action

Core competencies/transferable skills

Working at this level you will be able to develop and demonstrate the following core competencies/transferable skills and will be expected to be flexible as required in supporting their department and wider University.

Planning and organising

You will be required to manage and prioritise a varied workload to deliver within required time frames.

Problem solving and decision making

You will be working under the direction of a senior manager, but with some autonomy to deliver the outputs required.You will be working within the framework of existing policies, processes and procedures for the University and the College.You will take day to day decisions on answering queries and will be expected to refer queries on as appropriate.

Relationships and communication

This role will be liaising with internal colleagues and stakeholders, and possibly external stakeholders as well with an expectation on maintaining good working relationships with all.

Informal enquiries to Andrew Aldridge, email: [e-mail]

View our staff values and behaviourshere

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .