Business Support Officer

Stockport Council; Stockport; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Stockport is seeking a Business Support Officer to support Social Workers in their day-to-day tasks. This role involves minute-taking, managing documents, and maintaining accurate children's case records. The position offers hybrid working arrangements and requires strong organizational skills and the ability to work both independently and as part of a team. The council promotes diversity and inclusiveness and offers flexible working policies to support employee wellbeing.

Benefits

Generous employee benefits

Flexible/hybrid working arrangements

Commitment to wellbeing of employees

Qualifications

• Ability to prioritize workload effectively.
• Experience in minute-taking and report writing.
• Capability to suggest process improvements and implement change.

Responsibilities

• Support a team of Social Workers in their day-to-day role.
• Maintain accurate records in the case management system.
• Coordinate key programs of work and ensure timely completion.

Skills

Organizational skills

Communication skills

Teamwork

Emotional resilience

Computer literacy

Tools

MS Office

Job description

As a Business Support Officer, you will be supporting a team of Social Workers in their day‑to‑day role. You will support your own team of Social Workers, as well as supporting your Business Support colleagues in the wider Business Support team. This includes a varied number of tasks, including minute‑taking, arranging passports and personal documents, maintaining information on the Children's case management system to ensure records are accurate and up to date. You will work closely with the Social Workers and the families they support on a daily basis.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme, you will therefore be guaranteed an interview if you meet the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

Job Profile

This role offers a hybrid way of working, with a mixture of dedicated home and office‑based time; generous employee benefits and an excellent opportunity to gain and develop skills in the Boroughwide Hub supporting Children's Social Workers.

It is a demanding role that requires you to be able to prioritise your workload on a daily basis, as well as making sure you communicate effectively with both your team and the Social Workers and their families. You need to be flexible and proactive in your approach and be able to become a key member of the Business Support team, to provide an excellent service to the Stockport Family Social Workers.

You will have strong organisational skills, be able to work on your own and as part of a team, using your initiative to ensure key work is completed to meet statutory timeframes, co‑ordinate key programmes of work. Ideally, you will be a confident and experienced minute taker who can take accurate high‑quality and professional minutes; however training will be provided.

You will support process improvement projects by reviewing existing work processes and having confidence to suggest improvements and embrace working collaboratively, to manage, influence and implement change, working flexibly and developing innovative approaches.

You should be computer literate and be proficient in working with standard office IT applications including MS Office. You will be expected to learn how to navigate in‑house ICT systems to work with data and information. You will work as part of the Business Support hub working with frontline Teams and will therefore have the ability to build effective working relationships.

Due to the nature of these roles, you will need emotional resilience as you will, at times, hear distressing information.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.