Business Support Officer

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based healthcare institution seeks a Business Support Officer to manage medical departmental rotas, ensuring compliance with regulations and providing administrative support. The role involves close collaboration with medical staff to maintain efficient medical cover and track staffing needs. Key qualifications include excellent IT skills and experience in an NHS environment, along with the ability to work under pressure and manage multiple tasks. The position is based in Gorleston-on-Sea, offering a vital support role within the healthcare team.

Qualifications

• Must have excellent IT skills with Microsoft applications.
• Experience in a complex environment with competing demands.
• Administration experience within an NHS setting is essential.

Responsibilities

• Liaise with senior medical staff to plan rotas in advance.
• Maintain accurate and up-to-date rotas.
• Track gaps in rotas and arrange necessary cover.

Skills

Organizational skills

Communication skills

Time management

Interpersonal skills

Data analysis

Education

5 GCSE's Grade A-C including English and Maths

Tools

Microsoft Outlook

Microsoft IT applications

Job description

Go back James Paget University Hospitals NHS Foundation Trust

Business Support Officer

The closing date is 05 February 2026

The post holder will, in conjunction with the Business Support Manager, be responsible for the creation of medical departmental rotas within the Division of Medicine, Diagnostics and Clinical Support Services. This will involve close liaison with key stakeholders and understanding the demands and complexities of each service in order to support the provision of cost-efficient medical rotas.

The post holder will play a pivotal role in ensuring appropriate internal locum cover and reducing the reliance on external medical agency usage.

It will be an expectation of the role that the post holder will provide additional administrative duties for the Division on an ad hoc basis.

Responsibilities

• Liaise with senior medical staff within the Trust and Division to plan rotas in advance, create rotas and allocate the doctors to the appropriate slots to ensure all clinical areas have safe and efficient levels of medical cover.
• Ensure rotas are maintained accurately and consistently up to date.
• Liaise with junior and senior medical staff on a regular basis to facilitate the smooth and efficient running of all rotas.
• Maintain awareness of incoming junior medical staff rotating into the Division.
• Assess leave requests to enable rotas to be developed in a timely way.
• Ensure contact details for each doctor taking part in the rotas are up to date and accurate.
• Keep an overall record of all Junior Doctors and their programmed activities.
• Ensure that the rotas and any subsequent changes remain compliant and that doctors do not breach the 2016 Terms and Conditions for Junior Doctors and European Working Time Directive Regulations.
• Circulate rotas in a timely manner to key staff throughout the Trust with changes to any published rota effectively communicated.
• Work in close partnership with the Medical HR Officers aligned to the Division to ensure transparency of issues and robust solutions through recruitment.
• Identify gaps in the rotas where cover is necessary e.g. for sickness absence, arrange locum cover internally with other doctors and relevant Consultants to maintain clinical safety to patients.
• When internal cover is not forthcoming, liaise directly with Temporary Staffing to book external locum.
• Track gaps and who has covered them, manage locum claim forms as necessary.
• Familiarise yourself with the 2016 Junior Doctor Contract Terms and Conditions and continually prevent exception reports.
• Keep fully up to date with all rules and regulation of the New Deal and Working Time Directive.
• Support on-going projects concerning junior doctors hours of work, research new developments and provide information for managers and specialities where required.

Person Specification

Educational and Qualifications

• 5 GCSE'S Grade A-C (or equivalent) including English and Maths
• IT literate, including Microsoft Outlook

Experience and Knowledge

• Knowledge of dealing with staff of all levels within a large organisation
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Experience of working in a complex environment with competing service demands
• Ability to develop productive working relationships
• Understanding of the European Working Time Directive and 2016 Terms and Conditions
• Proven ability to meet tight deadlines, manage multiple workloads and work under pressure
• Self-starter with proactive and flexible approach
• Administration experience within an NHS setting

Skills, Abilities and Competencies

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Ability to work in a pressurised working environment with frequent interruptions and change of work direction
• Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
• Good interpersonal skills with the ability to be supportive of other team members
• Ability to work autonomously and as part of a team
• Excellent keyboard skills and the ability to accurately input data
• Able to problem solveAble to understand and analyse dataAccurate document presentation and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust