Business Support Coordinator

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 29,000; Full time

Job summary

A local authority in Ipswich is looking for a Business Support Coordinator to provide vital administrative support across various teams. Responsibilities include managing correspondence, scheduling, document preparation, data entry, and customer service. Candidates should be proactive, have strong IT skills, and be able to communicate effectively. This permanent position offers a salary of £28,598 per annum with flexible working options. Enthusiastic candidates from all backgrounds are encouraged to apply.

Benefits

Up to 29 days annual leave entitlement

Membership of a Local Government Pension Scheme

Travel, lifestyle, and health benefits

Performance-related pay progression

Training and development opportunities

Flexible working options

Qualifications

• A proactive, can-do attitude and a willingness to learn.
• Strong IT skills, including Microsoft Office, Teams, and SharePoint.
• Ability to work collaboratively towards shared goals, as well as independently.
• Confident communication skills and a professional approach.

Responsibilities

• Managing correspondence and handling emails and calls.
• Scheduling and diary management for senior leaders.
• Preparing and managing documents and records.
• Updating databases and compiling statistics.
• Processing purchase orders, invoices, and expense claims.
• Preparing agendas, taking minutes for meetings.
• Customer service and providing information to the public.

Skills

Strong IT skills including Microsoft Office, Teams, and SharePoint

Confident communication skills

Proactive and can-do attitude

Ability to work collaboratively

Job description

Job Description

Suffolk County Council
Address: Endeavour House, Ipswich, IP1 2BX – Hybrid
Salary: £28,598 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent

What You Will Do

As a Business Support Coordinator, you will play a key role in ensuring the smooth running of the SFRS by delivering high-quality administrative support.

• Managing correspondence – handling incoming and outgoing emails and telephone calls, ensuring queries are directed and resolved promptly.
• Scheduling and diary management – organising meetings, booking rooms, and maintaining calendars for senior leaders and teams.
• Document preparation and management – drafting, formatting, and proofreading reports, presentations, and official documents; maintaining accurate records and filing systems.
• Data entry and reporting – updating databases, compiling statistics, and producing reports to support operational and strategic decision‑making.
• Financial administration – processing purchase orders, invoices, and expense claims in line with County Council procedures.
• Meeting support – preparing agendas, taking minutes, and following up on action points to ensure timely completion.
• Customer service – answering non‑emergency calls, providing clear and helpful information to the public, and liaising with internal teams to resolve queries.

You will need

• A proactive, can‑do attitude and a willingness to learn.
• Strong IT skills, including Microsoft Office, Teams, and SharePoint.
• Ability to work collaboratively towards shared goals, as well as independently.
• Confident communication skills and a professional approach.

The team

• Based at Endeavour House, Ipswich, the Business Support Team provides assistance to multiple departments and acts as the non‑emergency link to the public.
• You will have opportunities to get involved in events such as Open Days and the County Show, and work with teams across the service.
• Office days are typically Monday to Thursday, with the option to work from home on Fridays. We are flexible and happy to discuss arrangements in line with County Council policy. There would be a requirement to be office based during the initial training period.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Graeme Richardson for a casual conversation. You can reach them by calling 01473 264439 or emailing: [e-mail].

How To Apply

Step 1 - Read the Job and Person Profile (docx).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Complete the Supporting Statement template answering the following questions (no more than 250 words per question):

• Describe a situation where you had to handle a difficult or challenging customer enquiry. How did you approach the situation, what actions did you take, and what was the outcome?
• Tell us about a time when you had to complete multiple tasks within strict deadlines. What systems or methods did you use to ensure accuracy and timeliness?
• Provide an example of how you’ve supported colleagues in other departments to achieve shared objectives. What was your specific contribution and how did it benefit the wider team?
• Describe a situation where you had to explain complex information clearly to someone who was not familiar with the subject. How did you ensure they understood?

Step 4 - Upload a CV (without name and personal details).

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 7 December 2025. Interview date: 8 January 2026. Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• Membership of a competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase
• Training and encouragement to expand your knowledge
• A variety of career development opportunities across our organisation
• Diverse and active staff networks
• Flexible working options, with the right to request flexible working from your first day

Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).