Business Support Clerical Assistant

NHS National Services Scotland; Kilmarnock; On-site; GBP 21,000 - 25,000; Part time

Job summary

A healthcare provider in Scotland is seeking a Business Support Clerical Assistant for 22.2 hours per week in Kilmarnock. The role involves providing medical records support to Mental Health Teams. Applicants should have an SVQ Level II in Administration and proficiency in Microsoft Office. Excellent communication and interpersonal skills are necessary. This position requires collaboration within a respectful team and the ability to adapt to changing workloads. Contact Karen McAllister for more details.

Qualifications

• Mandatory SVQ Level II in Administration required.
• Experience in an NHS environment desirable.
• Ability to work unsupervised using initiative is essential.

Responsibilities

• Provide a confidential and comprehensive medical records support service.
• Collaborate with teams in a respectful environment.
• Organise and prioritise workload effectively.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Education

SVQ Level II in Business/Administration

Tools

Microsoft Office Packages

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net).

From 1 April 2026, the working week for NHS Agenda for Change staff in Scotland will be reduced. Full-time hours will reduce from 37 to 36 hours (pro rata for part-time staff) without loss of earnings.

Position:

An exciting opportunity has arisen for a Business Support Clerical Assistant based at North West Area Centre, Kilmarnock.

What you will do:

You will provide a confidential and comprehensive medical records support service to the NHS Mental Health Teams within the Mental Health, Alcohol Drugs & Learning Disability Service. East Ayrshire Health & Social Care Partnership. You should possess an SVQ Level II in Administration. You will have a working knowledge of Microsoft Office Packages. Experience of working in an NHS environment with an understanding/experience of NHS networks is desirable. You will also have excellent communication and interpersonal skills and have the ability to work effectively and efficiently as part of a team. The ability to work unsupervised whilst using your own initiative is essential as is being able to work to challenging timescales by organising and prioritising your workload and having the flexibility to adapt to change and last-minute demands.

Knowledge, training and/or experience required to do the job:

SVQ II in Business/Administration or equivalent.

Hours:

22.2 hours per week:

Monday - 0900am-1642pm
Thursday - 0900am-1700pm
Friday - 0900am-1700pm

If you would like to find out more about the role, please contact Karen McAllister, Senior Business Support Officer on [e-mail]

Additional information for overseas candidates

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

The Recruitment Team are unable to answer individual queries at application stage about this, please visit here for further information.

Additional information for all candidates

You should apply for this post by completing the application process on JobTrain.

• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/.
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/.
• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
• Please check your email regularly (including junk folders) and also your JobTrain account for updates.
• Please contact JobTrain Candidate Support Hub: https://jobseekersupport.jobtrain.co.uk/support/home - for advice and support with any system issues.
• We recommend using the Internet Browser Google Chrome or Microsoft Edge when using JobTrain.
• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk.

We are unable to provide sponsorship for bank contracts.