Business Support Administrator

Estuary Housing Association; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing organization in Hemel Hempstead is seeking a Business Support Administrator. This role involves being the first point of contact, managing office operations, and ensuring compliance with procedures. Ideal candidates should have strong organizational and interpersonal skills, enjoy customer service, and hold at least GCSEs in English and Maths. Join our team to provide essential support and deliver outstanding service.

Qualifications

• Minimum GCSEs or equivalent in English and Maths, grade C or above.
• Desirable: Previous experience in a customer-focused office support role.
• Experience working in a team to achieve shared goals.

Responsibilities

• Be the first point of contact for colleagues and visitors.
• Ensure smooth office operations including managing correspondence.
• Support contract management and central purchasing.
• Process invoices accurately and ensure compliance.
• Coordinate document management and support data requests.
• Deliver customer-focused service and solve problems positively.

Skills

Organisational skills

Interpersonal skills

IT literacy (Microsoft Office)

Attention to detail

Communication skills

Education

Minimum GCSEs in English and Maths, grade C or above

Job description

Overview

Are you organised, proactive, and passionate about delivering excellent service? bpha is looking for a dedicated Business Support Administrator to join our team and help us provide outstanding business and facilities support to all our employees.

Responsibilities

• Be the first point of contact for colleagues, visitors, and deliveries at our office.
• Ensure smooth office operations: manage correspondence, set up meeting rooms, and keep our facilities running efficiently.
• Support contract management and central purchasing, maintaining essential stocks and liaising with suppliers.
• Process invoices accurately and efficiently, ensuring compliance with our procedures.
• Coordinate document management and support data subject access requests (DSARs).
• Deliver a customer-focused service, responding to requests and solving problems with a positive, can-do attitude.
• Excellent interpersonal skills and the ability to build strong relationships with colleagues and customers.
• IT literacy, especially in Microsoft Office.
• Strong attention to detail, organisational skills, and the ability to prioritise and meet deadlines.
• A collaborative team player who can also work independently.
• Flexible, adaptable, and willing to take on a variety of tasks, including some lifting and moving of office equipment.
• Good written and verbal communication skills, with a proactive approach to service delivery.

Qualifications

• Minimum GCSEs (or equivalent) in English and Maths, grade C or above.
• Desirable: Previous experience in a customer-focused office support role.
• Experience working in a team to achieve shared goals.