Business Solutions Officer

Ceredigion County Council; Aberaeron; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority organization in Wales is looking for a Business Solutions Officer to facilitate change management, analyse business practices, and implement innovative solutions. The ideal candidate has a strong background in project management, business improvement, and IT software solutions, with proven skills in analytical thinking and team collaboration. This role offers work-life balance, a generous pension scheme, and opportunities for learning and development.

Benefits

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Qualifications

• Proven skills in project management and business process improvement.
• Experience working with various IT software solutions.
• Ability to engage, collaborate, lead, and manage independently.

Responsibilities

• Analyse business practices to determine innovative solutions.
• Act as a key link in embedding new solutions within the services.
• Support planning, management, and monitoring of project delivery.

Skills

Project management

Business process improvement

Analytical thinking

IT software solutions

Team collaboration

Job description

Business Solutions Officer – Role Overview

The Business Solutions Officer will play a key role in the change management cycle within the Authority, capturing user and service requirements, analysing data and models and developing business process mapping for solutions. On a day-to-day basis you will:

• Analyse current business practices and operational procedures to determine new, innovative solutions that provide added value for the Authority.
• Work with service management representatives across the whole Authority, to act as a key link to embed improved or new solutions within the Service.
• Support the planning, management, organisation and monitoring of all phases of project delivery.
• Maintain a close working relationship with all service areas, ensuring users are kept fully informed to support any systems or changes.

About the Candidate

We are looking for a dynamic individual with strong multi‑disciplinary expertise. The ideal candidate will possess proven skills in project management, business process improvement and experience of working with a range of IT software solutions. This role requires adaptability, analytical thinking, and the ability to deliver results across diverse projects and systems. The ability to engage, collaborate, lead and manage under own direction, along with the ability to work in a team environment will be vital. You will act as a key driver for implementing change.

What We Offer

Work‑life balance, Lifestyle savings scheme, Generous employer pension scheme, Cycle to work scheme, Learning and development.

About the Organisation

We play a key role in ensuring the smooth and efficient management of the decision‑making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include: Corporate Service Support: PA and Administrative support; Business support including project management and minute taking. Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees. Electoral Services: General and local elections; Management of electoral register. Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages. Translation: Documents and simultaneous translation. Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.

Location

Penmorfa is our most central office, where our Chief Executive and Councillors are based. Aberaeron is a picture‑perfect harbour town and one of Ceredigion's best-loved holiday destinations with fashionable places to stay and eat.