Business Services Officer

Cafcass; Blackburn; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public service organization is recruiting for the role of Administrator - Business Services in Blackburn. This position involves monitoring case progression, receiving court referrals, and managing cases within a system. Candidates should have a relevant qualification in business administration (e.g., NVQ2) or significant experience in a similar role, along with strong communication skills and the ability to prioritize tasks in a fast-paced environment. The organization promotes a hybrid working style, empowering colleagues with support and resources.

Benefits

Wellbeing support

Excellent benefits

Qualifications

• A relevant qualification in business administration (e.g. NVQ2) or significant experience in a similar role.
• Confident and capable of using MS Office applications to a basic/intermediate level.
• Clear, confident communicator via email, phone and in person.
• Someone who thrives working in a team.
• Able to prioritise work in a fast-moving environment with strict deadlines.

Responsibilities

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Creating, updating, and closing cases within the case management system.
• Sending letters and information packs to service users.
• Identifying any missing information and following up as required.

Skills

Business administration

MS Office applications

Clear communication

Teamwork

Prioritization

Education

Relevant qualification in business administration (e.g. NVQ2)

Job description

We are recruiting for the role of Administrator- Business Services in our team covering the Blackburn area.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

Whilst this role is part of a team based from our office in Blackburn, your proximity to the office doesn't always have to be a critical consideration.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

The advertised salary reflects our 2024/25 pay award. We are awaiting confirmation of our 2025/26 when salaries will be updated to reflect this.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required, If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at from our HR Resourcing team if your query is HR related or to do with the recruitment process, or contact Lea-Anne Fletcher at f your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

Qualifications and Experience

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines