Business Process Expert

Iberdrola; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in Glasgow is looking for a Business Process Expert to enhance back-office operations in the SMART Energy solutions sector. You will lead process improvement initiatives, analyse system issues, and manage a team to ensure efficiency and effectiveness. The ideal candidate will possess strong leadership skills, be adept at data analysis with experience in Power BI, SQL, and Python. This role offers a competitive salary and excellent benefits including 36 days of annual leave and healthcare options.

Benefits

36 days annual leave

Holiday Purchase

Share Schemes

Healthcare benefit options

Electric Vehicle Schemes

Qualifications

• Proficient in data analysis tools and programming languages.
• Experience leading teams in a BPO setting.
• Strong stakeholder engagement skills.

Responsibilities

• Analyse and enhance back-office processes.
• Resolve system issues and manage BPO team.
• Collaborate with internal teams to maintain operations.

Skills

Operational Analysis

Leadership Excellence

Communication Savvy

Innovative Mindset

Data Analytics Expertise

Education

Business administration or operations management background

Tools

Power BI

Python

SQL

SAP

MS Office

Job description

Overview

Business Process Expert Aspect House Glasgow Salary starting from £44,695 with excellent benefits Permanent full time Closing date: 5 January 2026

Help us create a better future quicker Join Our Team at Scottish Power: Lead the Way in Back Office Excellence!

Are you driven to optimise and innovate in the energy sector? Scottish Power is seeking a dedicated professional to spearhead our back office operations for the SMART Energy solutions world. Take the helm in driving process improvements, resolving system issues and managing a BPO team dedicated to process exceptions. Be part of a team that's powering change!

Responsibilities

• Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.
• Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
• Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manage working relationships with key business from other areas (Customer Service Regulation Sales COE etc. Deputise for the Operations Manager as required).
• Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers.
• BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
• Strategic Problem Solver: Tackle challenges head‑on with a strategic approach. Collaborate with internal teams to maintain a robust and error‑free back office environment.

What You'll Bring

• Operational Analysis: With a background in business administration operations management or a related field you’re equipped to dissect and refine complex processes.
• Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
• Communication Savvy: Articulate complex back office issues and solutions to both technical and non‑technical stakeholders. Your communication skills are essential for cross‑departmental synergy.
• Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
• Data Analytics Expertise: Leverage your knowledge of large‑scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes and support data‑driven decision‑making.

Minimum Criteria

• Proficient in Power BI, Python & SQL as well as SAP & MS Office.
• Experience in stakeholder engagement.
• Experience in operations processes management.

Benefits

• 36 days annual leave.
• Holiday Purchase to balance work/life.
• Share Schemes.
• Payroll Giving and Charity Matched Funding.
• Technology Vouchers.
• Electric Vehicle Schemes.
• Cycle to Work scheme and Public Transport Season Ticket Loans.
• Healthcare benefit options: Dental Insurance, Private Medical Insurance, Health Cash Plan, annual Health Assessments.
• Life Assurance (4× salary).
• Access to Savesmart financial wellbeing support.
• Plus shopping leisure, restaurant and gym discounts and unique employee deals on travel insurance and more.

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we are at the forefront of the journey to Net Zero and investing over £6 m every working day to make this happen. We offer real career opportunities that meet personal and professional goals in a global organisation.

Inclusion, Diversity & Social Purpose

Inclusion, diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger, more sustainable business with direct links to the communities we serve. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions or who are neurodivergent or require pregnancy‑related support.

Mobility

Any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. The Company will support the employee with the necessary immigration requirements.

EEO Statement

ScottishPower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.