Business Process Analyst

Quickline Communications Limited; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A broadband provider is seeking a Business Process Analyst to drive digital improvements and streamline operations. The role involves collaborating with technology teams to enhance system efficiency and providing training on new processes. Ideal candidates should possess strong analytical skills, effective stakeholder communication, and experience with Salesforce or Certinia. The position offers various benefits including health cashback schemes, generous leave policies, and opportunities for social engagement.

Benefits

Pension – 5% employer / 5% employee contribution

Health Cashback Scheme

25 days annual leave + bank holidays

Option to buy or sell up to 5 additional days

Enhanced Paternity/Maternity/Adoption leave

High Street Shopping Discount Scheme

Free Parking on site

Regular Lunch & Learns

Social Events

Qualifications

• Proven ability to drive digital or continuous improvement initiatives.
• Strong analytical skills to identify inefficiencies.
• Ability to communicate confidently with stakeholders.

Responsibilities

• Shape meaningful digital change influencing systems and processes.
• Partner with technology teams to streamline processes.
• Implement process management frameworks to monitor digital solutions.

Skills

Digital improvement initiatives

Analytical skills

Stakeholder communication

Tools

Salesforce

Certinia

Job description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Business Process Analyst to provide insight and continuous improvements across our Quickline systems.

Could that be you? If driving meaningful digital change and continuous improvement gets you out of bed in the morning, and turning insight into real business impact puts a smile on your face, then we would love to find out more about you.

Here’s why you’ll love this role…

• Shape meaningful digital change by influencing how systems, processes, and data work across the business.
• Partner closely with technology teams to identify, develop and deliver solutions, to streamline processes.
• Implement process management frameworks to monitor and measure the effectiveness of digital solutions and initiatives.
• Provide expert knowledge and training to teams on new processes and systems excellence.

Here’s why you’ll be great in this role…

• Bring a proven ability to drive digital or continuous improvement initiatives from insight through to delivery, ideally within a similar industry.
• Strong analytical skills to identify inefficiencies and translate data into practical solutions.
• Ability to communicate confidently with stakeholders at all levels, influencing outcomes through collaboration.
• Experience of Salesforce and / or Certinia administration, particularly around development of reporting is highly desirable.

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular “Lunch & Learns”
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role.