Business Partner – Support Services

The Parts Alliance; Wolverhampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking an experienced Business Partner to enhance Support Operations through innovative digital solutions. The role involves strategic planning, partnership management, and performance optimization. Ideal candidates will have a strong technical background, excellent project management skills, and experience in the automotive sector. This position offers competitive salaries and additional benefits.

Benefits

Competitive salaries with bonuses

Car allowance

Annual salary reviews

Extra holiday days based on service

Eligibility for Electric Vehicle Scheme

Financial wellbeing portal access

Life Assurance scheme

Discounts at various retailers

Health & wellbeing tools

Qualification programme access

Qualifications

• Experience in digital solutions management in the automotive sector.
• Strong technical background with expertise in software development.
• Demonstrated experience in vendor selection and collaboration.

Responsibilities

• Develop a strategic roadmap for digital solutions in support functions.
• Lead the design and development of innovative digital solutions.
• Manage projects including resource allocation and risk mitigation.

Skills

Digital solutions management

Project management

Communication skills

Creative problem-solving

Partnership management

Education

Bachelor’s degree in computer science, Engineering, or related field

Master's degree preferred

Tools

Prince2 certification

ITIL certification

Job description

About The Role

Our mission is to enhance our Support Operations through the deployment of cutting-edge technology, enhancing efficiency, and driving sustainable growth for our business and clients. We are seeking a talented and experienced Business Partner to act as a bridge between our Support functions (HR, Finance, Logistics and Central Operations) and the technology delivery organisation.

Position Overviewh3>

As the Business Partner – Support Service, you will be responsible for the strategic planning, development, and execution of technology solutions tailored that improve the efficiency of our Support Service functions. You will collaborate closely with internal stakeholders and external partners to understand their needs, drive innovation, and deliver comprehensive solutions that optimize processes and enhance overall performance.

Key Responsibilities

• Strategic Planning – Develop and implement a strategic roadmap for digital solutions within our Support functions, aligning with the company's objectives and market trends.
• Solution Development – Lead the design and development of innovative digital solutions, leveraging advanced technologies and data analytics to streamline operations.
• System Integration – Oversee the seamless integration of digital solutions with existing business systems.
• Partnership Management – Cultivate strong relationships with internal departments, external partners, and third-party vendors to collaborate on solution development, implementation, and ongoing support.
• Performance Optimization – Continuously monitor and analyse the performance of digital solutions, identifying areas for improvement and implementing enhancements to optimize efficiency, productivity, and cost-effectiveness.
• Compliance and Security – Ensure that all digital solutions comply with industry regulations and standards, as well as company policies, regarding data privacy, security, and confidentiality.
• Training and Support – Provide training and support to internal teams and external stakeholders on the use and maintenance of digital solutions, fostering adoption and maximizing value.
• Project Management – Personally manage projects, or manage their delivery by our PMO Team, including resource allocation, timeline management, risk mitigation but most importantly ensuring they add business value.
• Continuous Innovation – Stay abreast of emerging technologies, industry trends, driving innovation and thought leadership within the organization.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field; Master's degree preferred.
• Proven experience in digital solutions management, ideally within the automative sector.
• Strong technical background with expertise in software development, system integration, and data analysis.
• Excellent project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget.
• Demonstrated experience in partnership management, including vendor selection, negotiation, and collaboration.
• Solid understanding of industry regulations and standards related to garage management and logistics, with a focus on compliance and security.
• Exceptional communication skills with the ability to effectively interact with stakeholders at all levels of the organization.
• Creative problem-solving skills and a passion for driving innovation and continuous improvement.
• Relevant certifications Prince2, ITIL ) are a plus.
• Flexible to commute to Chester Service Centre when required.

What’s in it for you?

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear bonus structures in place.
• Car allowance.
• Annual salary reviews every April.
• Days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty.
• Eligibility to join our Electric Vehicle Scheme.
• Financial Wellbeing is an important part of taking care of your mental health. With that in mind all our Team Members have access to our financial wellbeing portal provided by Salary Finance. This includes: Personalised loans, advances and share schemes.
• Peace of mind that if the worst should happen, GSF will look after your loved ones with our Life Assurance scheme which pays out a tax‑free lump sum equivalent to 2 x your annual salary.
• Perks at Work – access to discounts from household names including Asda, Nike & John Lewis.
• Health & wellbeing tools.
• Access to our Accelerate programme, where you will be able to gain qualifications that are nationally recognised.

About Us

At GSF Car Parts, our mission is simple… to not only be the go‑to partner for garages, suppliers, and the public, but also the top employer of choice - offering exceptional opportunities and career growth.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. Our branch network is bolstered by an all‑star leadership team, all with proven track record of success to give our teams the tools, knowledge and resources they need to serve more customers better than ever before. The business also benefits from integrated IT systems, which include our new industry leading catalogue system, Mastercat and access to the Group’s national garage programme, Servicesure.

With plans to invest, scale, and accelerate growth, GSF has the ability to be really different and enhance its market position as it embarks on a new era of expansion and innovation.

Adding new branches to our … strong network demonstrates our commitment to shaking up the industry and leading our teams in the UK and Ireland to unprecedented success. And that’s not all – we’re gearing up to unveil a brand‑new, world‑class, national distribution centre spanning … square feet. With state‑of‑the‑art technology at our fingertips, it will supercharge our logistics, ramp up service, and enable efficient sourcing from the global supply chain.

Now is the perfect moment to become a valued member of the industry’s most esteemed current and emerging talent.

Join GSF Car Parts, your employer of choice, and let’s supercharge your career together.

#INDGSF